Front Office Manager

Job Description

Job Description

At Embassy Suites Blue Ash, we're searching for an attentive and inspiring Front Office Manager who will lead our front desk team to deliver exceptional guest experiences. You'll have the opportunity to shape the first impression for each guest, ensuring every moment from check-in to our evening receptions is seamless and memorable. With your leadership, we'll build a robust team that's motivated, skilled, and dedicated to providing top-notch service. You'll report directly to the General Manager, collaborating closely to elevate guest satisfaction and foster a positive team culture.

We value a hands-on approach and a passion for hospitality. If you're driven by service excellence and thrive in a dynamic, full-service environment, this role could be the perfect match for you. At Rolling Hills Hospitality, we believe in taking care of our employees, so they, in turn, take care of our guests. Join us in creating a fun and engaging workplace where your contributions make a genuine impact. Compensation:

$45,000 yearly

Responsibilities:

• Lead and inspire the front desk team to deliver exceptional guest experiences, ensuring each interaction is warm and welcoming.
• Oversee daily front office operations, maintaining a seamless flow from check-in to check-out, and addressing any guest concerns promptly.
• Collaborate with the General Manager to implement strategies that enhance guest satisfaction and drive team performance.
• Train, mentor, and develop front desk staff, fostering a culture of continuous learning and professional growth.
• Monitor and manage room inventory, ensuring optimal occupancy and revenue generation.
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guests and meet our high standards.
• Analyze guest feedback and operational data to identify areas for improvement and implement actionable solutions that elevate service quality.

Qualifications:

• Experience in leading and managing a front desk team in a hospitality setting.
• Ability to deliver exceptional guest service and handle guest concerns with empathy and efficiency.
• Proven track record of collaborating with management to enhance guest satisfaction and team performance.
• Strong skills in training, mentoring, and developing staff to foster a culture of continuous learning.
• Proficiency in managing room inventory to optimize occupancy and revenue.
• Experience in coordinating with housekeeping and maintenance teams to ensure room readiness and quality.
• Ability to analyze guest feedback and operational data to identify and implement service improvements.

About Company

Founded in 2005, Rolling Hills Hospitality operates 19 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.