Tribal Liaison

Job Description

Job Description

The Job/What You'll Do:

The Tribal Liaison serves on the Serious Mental Illness (SMI) Appeals team but is responsible for coordinating the determination and appeal process between Solari and all the Native American tribal entities located in Arizona, including the Tribal Regional Behavioral Health Authorities (TRBHAs), Managed Care Organizations (MCOs) and the Arizona Health Care Cost Containment System (AHCCCS). The Tribal Liaison acts as an advocate for tribal members applying for SMI eligibility throughout the entire process.

Responsibilities:

· Serves as the primary point of contact regarding the coordination of the SMI determination process concerning all Native Americans seeking SMI services.

· Provides technical assistance to providers in completing the SMI evaluation and submitting to Solari.

· Advocates for and educates tribal SMI applicants on eligibility and their rights.

· Processes administrative removals of SMI designations by liaising with the applicant, provider and MCO.

· Perform duties in compliance with the SMI Eligibility and Care Services Unit policies and procedures to ensure compliance with AHCCCS requirements.

· Upon referral, review and collect all available member assessment and evaluation documentation, request additional outside medical records and contact referring party for clarifying information as needed.

· Track all aspects of the eligibility determination process to ensure mandated timelines are met.

· Maintain communication with other agencies on behalf of the organization and members.

· Provides training and education to providers as requested.

· Other assignments as assigned or requested.

Knowledge, Skills, Abilities: 

• Must have the ability to solve problems and make decisions to ensure timely access to care for applicants/members; Well-organized and flexible self-starter; Demonstrates ability to multi-task, learn quickly, and work well independently and as part of a team; Possess a highly collaborative style; Ability to work in a fast-paced environment, while managing multiple tasks and priorities and meeting deadlines; Excellent interpersonal skills displaying tact and diplomacy and in maintaining effective working relationships; Must possess excellent verbal and written communication skills. Attention to detail in composing, typing and proofing materials
• Ability to act professionally and maintains appropriate boundaries with clients and staff.
• Ability to report as scheduled to work, meetings, training, and job-related activities prepared and as scheduled.
• Ability to consistently demonstrate compassion and meet people with compassion; Effort, every interaction deserves my best effort; and Ownership, which drives the company's success.
• Maintains an open and accepting mindset by being an active learner, participating in discussions with others, trying new approaches and ideas, and being self-aware and self-reflective for continual personal, professional and leadership growth.

Education & Experience:

• 3-5 years of experience in field, Required
• Bachelor's Degree in behavioral health, healthcare, or related field, Required

Working Conditions:

While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Exposure to noise typical with office operations.  Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency.

Who We Are & What We Offer:

Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to Inspire Hope through our talented and compassionate staff.

Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.

• Friendly work environment
• Generous paid time off (PTO)
• Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date
• Competitive compensation
• Convenient office locations and Hybrid Schedule
• On-site fitness room free to all employees (Tempe Office)
• Basic Life Insurance
• Voluntary Life, Spouse, Child Insurance
• Critical Illness w/free dependents
• Critical Illness Spouse
• Short Term & Long Term Disability- Starts first of the month after 90 days of employment
• 401K & 401K Roth - Starts first of the month after 90 days of employment
• United Pet Care
• LifeLock for identity theft
• LYRA EAP Program- 25 free sessions for mental health per family member

Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people come together to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment.

We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.