Housekeeping Supervisor

Who We Are

Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.

Together We Can Do Great Things® Every Person Matters® This Is More Than A Job®

The Monarch San Antonio - A Legacy of Service and Sophistication

The Monarch San Antonio, Curio Collection by Hilton, is a 200-room, 17-story boutique hotel located in the vibrant Hemisfair District of downtown San Antonio. Designed as a destination in itself, the property features thoughtfully curated meeting and event venues-including the iconic La Mariposa sculpture pavilion-a full-service spa, five distinct food and beverage concepts, a rooftop restaurant and bar, and a separate rooftop pool overlooking the city.

Steps from the River Walk and The Alamo, The Monarch is more than a place to stay. It is a place to belong, to connect, and to be inspired.

Our purpose is expressed through service-gracious, genuine, and unforgettable. Rooted in the traditions of San Antonio and elevated by modern elegance, every detail and every interaction reflects our commitment to hospitality at its highest level.

We are building a team of passionate, service-driven professionals dedicated to creating exceptional moments and lasting impressions for every guest who walks through our doors. If you are inspired by excellence and motivated by purpose, The Monarch San Antonio is where your talent can truly shine.

Position Overview

The Housekeeping Supervisor oversees the daily operations of the Housekeeping department, ensuring guest rooms and public areas consistently meet the highest standards of cleanliness, presentation, and luxury hospitality. This role provides leadership and guidance to housekeeping team members, conducts quality inspections, and promotes operational excellence while supporting The Monarch San Antonio's commitment to exceptional guest experiences.

What You'll Do

• Supervise Room Attendants, Housepersons, Laundry Attendants, and other housekeeping team members.
• Assign daily work schedules and ensure timely completion of guest rooms, public areas, and back-of-house spaces.
• Monitor staffing, productivity, scheduling, and labor management.
• Coordinate room priorities with the Front Office for arrivals, departures, VIP guests, and special requests.
• Inspect guest rooms and public areas to ensure luxury cleanliness standards before release.
• Respond to guest requests and resolve housekeeping concerns through service recovery.
• Train, coach, mentor, and develop team members while reinforcing policies and service standards.
• Assist with performance evaluations, recognition, coaching, and corrective action.
• Ensure compliance with OSHA regulations, hotel safety standards, and chemical handling procedures.
• Conduct safety inspections and report maintenance issues promptly.
• Manage inventory of linens, uniforms, guest supplies, and housekeeping products while minimizing waste.
• Complete inspection reports, room status updates, productivity reports, and departmental documentation accurately.
• Communicate with Front Office, Engineering, Laundry, and other departments regarding operational needs.
• Participate in meetings and training sessions.
• Perform other duties as assigned and maintain reliable attendance.

What You'll Bring

Required Skills and Abilities

• Strong leadership, coaching, and team-building skills.
• Excellent organizational, communication, and time-management abilities.
• Strong attention to detail and commitment to quality standards.
• Ability to prioritize work in a fast-paced environment.
• Knowledge of housekeeping procedures, cleaning chemicals, equipment, and safety practices.
• Proficiency with Microsoft Office and hotel property management systems preferred.
• Ability to work flexible schedules including mornings, evenings, weekends, and holidays.
• Professional appearance and commitment to luxury guest service.

Education & Experience

• High School Diploma or equivalent required.
• Previous housekeeping supervisory experience preferred.
• Minimum of two years of housekeeping experience in a full-service or luxury hotel preferred.
• Experience with hotel property management systems and housekeeping management software preferred.

Other Qualifications

• Bilingual in English and Spanish preferred.
• Commitment to teamwork, operational excellence, and exceptional guest service.
• Ability to motivate, coach, and develop team members.

Zachry Hotels offers an industry leading benefits package for our employees and their families.

• Medical, Dental, Vision and Life Insurance

• 401K, Paid Leave and Bonus Program

• Company-paid short-term and long-term disability insurance

• Employee assistance program

• Tuition Reimbursement

• And many more

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Notice to Staffing Agencies

Zachry Hotels (Zachry) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Zachry, including unsolicited resumes sent to a Zachry mailing address or email address, directly to Zachry employees, or to Zachry's resume database will be considered Zachry property. Zachry will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Zachry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agencies must obtain advance written approval from Zachry's recruiting function to submit resumes, and then only in conjunction with a valid, fully executed contract for service and in response to a specific job opening. Zachry will not pay a fee to any Agency that does not have such an agreement in place. Agency agreements will only be valid if in writing and signed by Zachry's Human Resources Representative or his/her designee. No other Zachry employee is authorized to bind Zachry to any agreement regarding placement of candidates by Agency.