Frontline Mountain Sales Agent - Winter 26-27

Frontline Mountain Sales Agent - Winter 26-27

The Frontline Mountain Sales Agent sells and promotes Aspen Skiing Company products, including lift tickets, season passes, equipment rentals, lessons and activities. The Frontline Mountain Sales Agent engages directly with guests, processes transactions, and delivers exceptional guest service in both indoor and outdoor environments. This role may be based at any Aspen Skiing Company location. This position reports to the Ticket Office Manager.

Applications for this position will be accepted until October 1, 2026 for the 2026-2027 Winter Season.

Essential Job Functions / Key Job Responsibilities:

• Sell and promote seasonally offered products and services, including lift tickets, season passes, rentals, lessons, and activities
• Process transactions, handle payments, and reconcile sales at the workstation
• Greet and assist guests in various weather conditions, ensuring smooth and efficient lift access
• Deliver outstanding guest service, adapting to different situations to create a positive experience
• Research, troubleshoot, and resolve ticket-related issues while following company policies and procedures
• Stay informed about Aspen Skiing Company's offerings, events, and software systems through ongoing training
• Educate guests about Aspen Skiing Company's environmental initiatives and community programs
• Other duties as assigned

Education & Experience Requirements:

• High School Diploma or equivalent required; college degree preferred
• Minimum of one year of professional experience required; resort experience preferred
• Minimum of one year of experience using a Point-of-Sale (POS) system preferred

Knowledge, Skills & Abilities:

• Strong communication and comprehension skills in English
• Strong cash-handling skills and ability to accurately process transactions
• Accuracy in processing payments, issuing tickets, and maintaining records
• Strong teamwork and collaboration skills to ensure seamless guest experiences across departments
• Ability to interact professionally with guests, resolve concerns, and create a welcoming environment
• Ability to quickly learn and operate point-of-sale (POS) systems, ticketing software, and other digital tools
• Ability to troubleshoot ticketing or access issues while maintaining company policies
• Comfortable working in various weather conditions and maintaining professionalism in high-pressure situations

Work Environment & Physical Demands:

• Ability to be on your feet, kneel and bend for extended periods of time
• Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces
• Must be able to lift, push or pull up to 50 lbs. individually or with assistance

Job Benefits:

• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass and Dependent Ski Passes
• Other company perks

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.