Management Specialist

Company: EdgeManagement Partner Ltd on behalf of our client, a leading transport andlogistics company.About OurClient: Our client is a premiere transportationcompany, specializing in charter and luxury motor coach travel, headquarteredin MD and based in five other locations in US, is recruiting team member forits remote team.Role DetailsRole Title : Management SpecialistDepartment: : Lancaster OperationsReporting To: Director of Operations – Lancaster LocationYears of Experience [Requirement] : +4 years in operations, management , logisticsQualifications Bachelor's Business Logistics, Transportation Management, Business Administration, or a related field is a plus.Preferred Candidates or Plus Points for a Candidate:Strong written and spoken American EnglishProven experience in a transport managerial role is highly desirableExperience working with U.S. clients and team membersWell versed with marketing and AI platforms for operational and marketing strategiesResponsibilitiesReport to Director of Operations – Lancaster Location ; the team member established policies, procedures, and operational guidelinesCoordinate driver and vehicle dispatching, ensuring schedules run smoothly and issues are resolved quicklySupport day-to-day location specific operations across sales, ops, and maintenance functions.Manage email and written communications with drivers, customers, and internal Teams.Track and help coordinate vehicle maintenance needs and follow-upsAssist with reporting and data entry using company systemsAct as a dependable second set of hands to the location associate, picking up new responsibilities as the location growsIdentify and coordinate marketing and online advertising opportunitiesSkills RequirementsTechnical SkillsProficiency in Microsoft Office Suite (Outlook, Word, Excel)Ability to quickly learn and navigate dispatch software and GPS tracking systems. Proficient in tracking and scheduling software is a plusCompetence in operating advanced software and platforms relevant the roleWorking knowledge of marketing and AI tools to support operational and marketing strategiesAbility to work responsibly and reporting in an orderly manner since work is completely remotely orientedStrong data entry skills with a high degree of accuracyThis role is critical to maintaining operational efficiency, ensuring smooth transportation schedules, and proactively resolving issues to enhance service qualityInterpersonal SkillsStrong communication and organizational skillsStrong written and verbal communication skills, with fluency in spoken American EnglishExcellent organizational and time management skills, with the ability to manage multiple priorities simultaneouslyDetail-oriented, with a proactive, solution-focused approach to problem-solvingStrong analytical and critical thinking skills to assess situations quickly, identify issues, and implement effective solutionsQuick learner, able to adopt new tools, systems, and processes with minimal supervisionTrustworthy and self-motivated, with the drive to take on increasing ownership over timeFlexible availability, including evenings, weekends, and holidays as operational needs requireWe are an equal opportunity employer ; We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability statusOther RequirementsPersonal PC operating system to be used in probation period minimum requirements include Windows 11 and macOS 13 ; however, all employees should have personal laptop available at all times as a backup.Availability over call during US (Eastern Time) working hours at all time and excellent internet connectivity (preferred connection would be between (60 MBPS - 100 MBPS)We offer:Competitive salary package in USDNew laptop and a monitor on completion of probation period (2 months)Opportunity for professional growth and developmentVibrant and collaborative work environmentCompany culture that values innovation and diversityCareer pathYour career path at the company will be consistent with how well you are carrying out your current role including reference to whether you have met or exceeded your objectives and importantly how you demonstrate the company's people values.Why Join Us?You will Be a Core Operational Team Member: This is not just any remote role, it's a dynamic role where your decisions directly impact our daily operations, driver success, and customer satisfaction. You will be the architect behind our smooth schedules and the problem-solver ensuring seamless journeys.A Team That Moves Together: We foster a collaborative and supportive team environment. You will work closely with management team . You will be provided a supportive environment where your contributions are recognized and valued.Stable Industry with a Bright Future: Motor coach transportation is a vital service, offering stability and continuous demand. Join a company that is well-established and poised for continued success.U.S.-Centric Exposure: Build in-depth knowledge of multi-entity U.S. business operationsNote:This job description is intended to provide a general overview of the position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. The company reserves the right to modify the job description at any time.J-18808-Ljbffr Edge Services Partner Ltd