Customer Service Supervisor
Berkshire Food Co-op
- Customer Service SupervisorHot JobGREAT BARRINGTON, MA 01230## OverviewSalary Range$19.00 - $20.00 HourlyPosition TypeFull TimeCategoryCustomer Service## DescriptionBerkshire Food Co-op (“BFC”) Customer Service Supervisors aids the Customer Service Manager and Assistant Manager in the supervision of the day-to-day operations in the Customer Service department. They are the public face of the Co-op, providing friendly customer service while ensuring speedy production and overall guest satisfaction. They have a working knowledge of the Co-op’s Ownership Program, POS systems, cash handling, discount programs, monthly round up for change. They collaborate with the Customer Service leadership team to ensure effective productivity, operations, and safety standards while upholding high morale. They work to achieve the collective goals of the organization and support and embrace the Ends, Vision, Culture and Values of the Co-op.## QualificationsCustomer Service * General customer service responsibilities: cashiering, bagging, cart retrieval, providing carryout service, answering customer questions about products or services, responding promptly to customer inquiries* Practices a total store approach to customer service, responds promptly to customer service questions and needs* Is educated about BFC products and is familiar with the store layout* Actively listens to customer complaints, seeking to understand problem/concern/complaint; provides feedback on the efficiency of the customer service process* Teaches customers about BFC’s ownership program and the benefits of becoming an owner; informs customers of other benefits such as being an associate or living in the local area* Has a working knowledge of BFC’s monthly round up for change, senior discount program, and other discount/BFC programsPersonnel Management * Guide and encourage team members to maximize their personal growth and development* Upholds a healthy, friendly, productive and safe work environment and moral; collaborate and work cooperatively with the Customer Service Leadership Team; actively practices supportive collaboration* Responds to Team Member and department needs including but not limited to: reminding department and store protocols, intervening if there is a customer/team member conflict* Maintain and perform the daily operations of the Customer Service Department, delegating tasks when necessary; holds staff accountable when their performance does not meet company standardsOperations* Performs daily opening and closing procedures for the front-end as assigned; follows the Customer Service’s cashier over/short policy; maintains drawers and consistently keeps stocked with adequate change* Process sales transactions, accepts payments, calculate the cost of products or services; calculate and return change when required by the payment method* Identifies when prices are inaccurate and informs the appropriate staff for correction* Counts and prepares cash drawers for daily usage; counts the final tally of registers and cross references register count to recorded count; seeks discrepancies in drawer totals and backtracks to find the origin of the discrepancy Uses the appropriate communications to update the CS Leadership Team with including but not limited to: call outs, late arrivals, early departures, negative customer interactions
- J-18808-Ljbffr Berkshire Food Co-op
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Customer Service Supervisor in Great Barrington, MA vacancy
- ...enhance the shopping experience. Responsibilities include greeting customers, bagging groceries, and ensuring a clean environment. The ideal... ...will have strong communication skills, exceptional customer service abilities, and a basic understanding of literacy and computers....Suggested
- Berkshire Food Co-op in Berkshire Heights, MA seeks a Customer Service Supervisor to aid the Customer Service Manager and Assistant Manager in day-to-day operations. You are the public face, delivering friendly service, ensuring speedy production, and guest satisfaction...Suggested
$18 - $20 per hour
...Overview Client Services Coordinator role at Mountainside Treatment Center in Canaan, CT. This position is full-time and on the 2nd shift (Saturday-Wednesday 3:00 pm - 11:30 pm; Thursday and Friday off). Note: The text contains some boilerplate and repetitive lines in...SuggestedHourly payFull timeWork at officeAfternoon shiftMountainside Treatment Center
Canaan, CT19 hours ago$18 - $20 per hour
...clients and families see, setting a positive tone that welcomes and reassures from day one. Be the calm in the chaos. As a Client Services Coordinator, you’re expected to engage with clients through kind, consistent conversations—building trust, easing nerves, and...SuggestedHourly payFull timeWork at officeShift workWeekend workAfternoon shiftMountainside Treatment Center
Canaan, CTa month ago- Berkshire Taconic Community Foundation (BTCF) seeks a full-time Community Engagement Officer who will work primarily in Columbia and Berkshire Counties with volunteer committees of geographically-focused area funds and other community-based funds. This position will also...SuggestedFull timeWork at officeRemote work
Berkshire Taconic Community Foundation
Sheffield, MA4 days ago - Global Partners LP in Massachusetts is seeking a Guest Service Associate to drive a top-notch guest experience and support store-level tasks. Greet guests, operate the POS, maintain cash controls, perform housekeeping, replenish stock, and liaise with management on guest...Day shiftAfternoon shift
- ...reservations, program enrollment, Healing Arts appointments, and payments with accuracy and courtesy. The role requires strong customer service skills, attention to detail, and the ability to remain calm in a dynamic hospitality environment while collaborating with...
- Global Partners LP in Connecticut is seeking a Guest Service Associate to deliver a top-notch guest experience while handling store-level tasks. You will greet guests, operate the point of sale, and ensure clean and organized spaces. This role requires flexibility for day...Night shiftWeekend work
$17.66 - $20.87 per hour
...Guest Service SupervisorOur Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising staff and organizing and monitoring... .... Since 1933, we've believed in taking care of our customers, our guests, our communities, and each other—and that...Seasonal workLocal areaFlexible hoursShift workNight shiftGlobal Partners
Great Barrington, MA19 hours ago- ...B2B sales Business development Insurance or financial services Health and wellness SaaS or technology Other performance... ...execute. What You’ll Do You’ll connect with prospective customers, conduct sales conversations, follow up with opportunities, manage...Remote work
$52k - $54.08k
...ResponsibilitiesWhat You'll Do As A CR ColleagueSupport the daily operations of the Housekeeping, Custodial, and Laundry, including Guest Services and Night Audit.Partner closely with Front Office and Housekeeping leadership to ensure smooth, cost-effective operations and...Night shiftAfternoon shiftCanyon Ranch
Lenox, MA2 days ago- ...Lifecare Retirement Community in Lenox, MA seeks a Marketing/Sales Coordinator to work with the Maintenance team and Residential Services leadership to ensure smooth move-in and transfer experiences for residents and families. The role supports lead generation and outreach...
INTEGRINURSE INC
Lenox, MA4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Supervisor. Be the first to apply!
Related searches
- customer satisfaction Great Barrington, MA
- customer Great Barrington, MA
- online customer service part time Great Barrington, MA
- customer relations Great Barrington, MA
- bilingual spanish customer service Great Barrington, MA
- customer support Great Barrington, MA
- customer service position Great Barrington, MA
- part time customer service work from home Great Barrington, MA
- customer service Great Barrington, MA
- customer service opportunity Great Barrington, MA