Banquet Captain- Hope Valley Country Club

Banquet Captain- Hope Valley Country Club

Hope Valley Country Club - Durham, NC 27707

Overview

Salary Range $18.00 - $20.00 Hourly Position Type Full-Time (More than 30 hours a week)

Position Description: Banquet Captain

Location: Hope Valley Country Club Department: Food & Beverage Reports To: Banquet Manager / Director of Food & Beverage

Position Summary

The Banquet Captain is a hands-on leader responsible for the execution of all banquet and special events. This role ensures that room setups, table arrangements, service flow, and staff performance meet the club's standards of excellence. The Banquet Captain leads by example, communicates clearly, and holds staff accountable to deliver a seamless and professional event experience for members and guests.

Key Responsibilities

Leadership & Supervision

• Act as the on-site leader for assigned banquet events
• Supervise banquet servers, bartenders, and support staff during events
• Assign stations and duties, ensuring staff understand expectations
• Hold staff accountable for punctuality, appearance, service standards, and professionalism
• Provide real-time coaching, corrections, and support during events

Event Setup & Execution

• Read and understand banquet event orders (BEOs) in detail
• Oversee accurate room setups, including:
• Table styles (rounds, classroom, U-shape, boardroom, etc.)
• Proper table spacing and alignment
• Linen placement, chair setup, and dcor positioning
• Ensure correct place settings, glassware, flatware, and centerpieces are properly set and consistent
• Verify all setup details are completed on time and to club standards

Service Standards

• Lead and coordinate food and beverage service during events
• Ensure proper service timing, plate presentation, and clearing procedures
• Maintain consistent service flow between kitchen, bar, and service staff
• Anticipate guest needs and resolve issues promptly and professionally
• Uphold hospitality standards expected of a private country club

Communication & Coordination

• Serve as the primary point of contact during events for management, kitchen staff, and banquet team
• Communicate changes or special requests clearly to staff
• Relay feedback, issues, or staffing concerns to management after events

Accountability & Closing Duties

• Conduct pre-event and post-event walkthroughs
• Ensure breakdown and reset of rooms are completed correctly
• Confirm all equipment, furniture, and supplies are properly stored
• Report staff performance issues or successes to management

Qualifications & Skills

• Prior banquet or event service experience required
• Supervisory or leadership experience preferred
• Strong understanding of banquet room setups and table configurations
• Knowledge of formal and informal service styles
• Ability to lead, motivate, and hold staff accountable
• Excellent communication and problem-solving skills
• Professional demeanor and attention to detail
• Ability to stand, walk, and lift up to 40 lbs during events

Expected Leadership Traits

• Leads by example
• Organized and detail-oriented
• Calm under pressure
• Respectful, firm, and fair with staff
• Takes ownership of the event from setup through breakdown