Sr Principal Competitive Intelligence Analyst

Senior Principal, CMI Analyst

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work mattersand so do you.

Role Overview

We are seeking a Senior Principal, CMI analyst to serve as a cornerstone of this transformation, someone who can operationalize market intelligence, shape executive narratives, and act as a thought partner to senior leadership.

This role is not about feature/function comparisons or tactical deal support. It is about connecting signals across the market, forming clear points of view, and influencing strategic direction at the highest levels of the company.

Responsibilities

Operationalize Market Intelligence

Stand up scalable processes to systematically capture, synthesize, and distribute market intelligence

Establish frameworks for signal detection ? insight generation ? executive communication

Partner across Strategy, Product, Marketing, and Sales to ensure intelligence is actionable and adopted

Develop a Robust Market Fact Base

Build and maintain a centralized, trusted view of the market, including:

o Market size, growth, segmentation, and share

o Competitive positioning across core and adjacent categories

o Emerging entrants and disruptors (e.g., AI-native platforms)

Synthesize data from multiple sources (analyst firms, earnings, ecosystem signals, internal data)

Translate raw data into clear implications for UKG's strategy and positioning

Deliver Executive-Level Insight & Narrative

Produce concise, high-impact briefs for senior leadership

Develop clear POVs on major competitor moves and emerging threats

Identify patterns and inflection points across the market, not just isolated events

Identify Strategic Patterns & Opportunity Spaces

Analyze category convergence across HCM, ERP, CRM, ITSM, and AI platforms

Articulate where UKG can differentiate and win, particularly leveraging:

o Unique data assets

o Position at the "action layer"

o AI-driven workflow opportunities

Extract insights from win/loss trends and deal data to identify momentum shifts and competitive gaps

Build an Executive Communication Strategy

Design and execute a communication strategy for intelligence consumption at the executive level

Establish consistent formats for:

o Monthly/quarterly executive briefings

o Strategic deep dives (e.g., AI disruption, competitor strategy)

o Event readouts

Ensure insights are digestible, provocative, and decision-oriented

Act as a Strategic Thought Partner

Engage directly with senior leaders across Product, Strategy, and GTM as a trusted advisor

Help frame the right strategic questions, not just provide answers

Bring forward forward-looking insights that shape discussions, priorities, and investments

External Market Engagement

Represent UKG at key industry events

Build an external network across analysts, startups, and ecosystem players

Bring back synthesized insights, not conference summaries

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry because great organizations know their workforce is their competitive edge.

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email View email address on click.appcast.io.

The pay range for this position is $163,900 to $235,550. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation.

It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.