Product Manager - Voice

Job Overview Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you’ll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility. You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. Responsibilities Develop a product strategy and product vision that delivers value to customers Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition such as Product vision, development, execution, risk management, and business growth targets Build the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability Manage discovery efforts and market research to uncover customer solutions and integrate them into the solution interaction management strategies Collaborate with cross-functional teams and products to plan and lead product initiatives, fostering a culture of teamwork and partnership to achieve shared goals Build and maintain strong relationships with stakeholders, action as a trusted advisor and success enabler Own the product performance, ensuring accountability and reliability in achieving business objectives and compiling âwinsâ for the organization Monitor the market trends, conduct competitive analysis, and identify opportunities for product differentiation Develop innovative concepts and manage experimentation inclusive of solutions and services that streamline the customer journey, improve specialist targeting, and delivers efficiency Develop presentations and communication strategies for consumption across multiple levels of the organization, from Executive Leadership to Front Line Workforce Team Members Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in product management or a relevant domain area Advanced knowledge of the product development life cycle, design, and data analytics Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management 10+ years of experience in interaction management, call routing, call flow design and configuration strategies Core understanding of Amazon Connect Cloud Contact Center Solutions & Services, with advanced knowledge specific to design enablement, configuration management, customer journeys and queue & specialist targeting Expertise in client and customer relationship management, with the ability to easily build rapport and focus on customer needs Experience driving change within organizations and managing stakeholders across multiple functions Background in business and technology architecture discipline Strong competencies in communications, presentation development, functional and comparative analysis and financial modeling Must have the ability easily assimilate information and learn new applications and processes and ability to analyze complex system requirements and present findings to both Preferred qualifications, capabilities, and skills Demonstrated prior experience working in a highly matrixed, complex organization Strong analytical and problem-solving skills with a keen attention to detail Benefits We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. Equal Opportunity Employer / Disability / Veterans We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicantsâ and employeesâ religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQsfor more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans #J-18808-Ljbffr 慨正橡扯