Dispatcher

Dispatcher

Albany County School District One

Laramie, Wyoming

Position Summary:

The Dispatcher is responsible for providing support with the student transportation services area with the specific responsibilities of processing service requests pertaining to routine and emergency maintenance issues; maintaining department records in accordance with mandated requirements, and coordinating assigned projects.

Characteristic Duties and Responsibilities:

The Dispatcher:

1. Compiles a variety of data (e.g., incident reports, inspections, student counts, mileage, driver routes, driver attendance, etc.) for the purpose of developing formal reports, conveying information, and complying with mandated requirements.
2. Informs school personnel and parents of practices (e.g., rules, regulations, laws, transportation related information, etc.) for the purpose of providing information for their follow-up action.
3. Participates in unit meetings, in-service trainings, workshops, etc. as required for the purpose of conveying and/or gathering information required to perform job function.
4. Processes a variety of materials (e.g., service orders, route changes, requests for time off, etc.) for the purpose of updating and distributing information, authorizing action, and/or complying with mandated requirements.
5. Receives inquiries from students, parents, and/or staff (e.g. stop locations, schedule, state regulated policies, etc.) for the purpose of providing the necessary information regarding transportation services.
6. Reviews bus video for the purpose of determining appropriate student behavior while riding the school bus.
7. Schedules substitute drivers for the purpose of ensuring routes are completed in the absence of a regular driver.
8. Schedules work assignments for regular drivers for the purpose of ensuring completion of transportation routes in a timely manner.
9. Serves as school bus driver for the purpose of ensuring routes are covered when a driver is absent.
10. Serves as back-up for office staff for the purpose of ensuring the transportation department receives calls and customers in a timely and efficient manner.
11. Serves as primary trainer (e.g. resolving conflict, harassment, evacuation and accident procedures, bus safety, etc.) for the purpose of ensuring drivers are efficient and effective in transporting students.
12. Follows the policies and procedures of the school and the District.
13. Demonstrates a sense of professional responsibility, such as demonstrating ethical behavior; providing accurate data and reports when needed; meeting deadlines; maintaining confidentiality; caring for the equipment and materials; and dressing appropriately and presenting a good role model.
14. Other duties as assigned.

* Denotes essential functions

(The tasks listed under the heading of Characteristic Duties and Responsibilities are examples of the variety and general nature of duties performed by employees in positions allocated to the classification. This specification should not be interpreted to describe all the duties which may be assigned to an employee at this level, nor should persons assigned be expected to necessarily perform all the duties described.)

Skills, Knowledge, and Abilities Required:

• Ability to read and write at a level necessary to successfully perform the required duties; ability to understand and carry out both oral and written instruction in an independent manner; ability to operate two-way radio; ability to operate standard office equipment; ability to exercise good judgment; ability to meet the physical requirements necessary to safely and effectively perform required duties; ability to establish and maintain effective work relationship with those contacted to the performance of required duties.
• Knowledge of basic math skills; knowledge applicable operations and safety manuals; and pertinent policies and procedures.

Physical Abilities and Working Conditions:

The Physical Abilities and Working Conditions listed in this section are representative of but are not intended to provide an exhaustive list of Physical Abilities and Working Conditions which may be required for this position. Albany County School District #1 encourages persons with disabilities who are interested in employment for this position and need reasonable accommodation of those disabilities to contact the Chief Human Resources Officer for further information.

Vision:

Must have close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Hearing:

To answer telephones and tolerate exposure to noisy conditions.

Speech:

To be understood in face-to-face communications; to speak with a level of proficiency and volume to be understood over a telephone.

Body Mobility:

Use hands and fingers to feel, grasp, and manipulate small objects; manipulate fingers, twist and bend at the wrist and elbow; extend arms to reach outward and upward; use hands and arms to lift objects; turn, raise, and lower the head; occasionally stand, walk, stoop, kneel, crouch or crawl.

Strength:

To lift, push, pull and/or carry objects which weigh as much as 50 or more pounds on a frequent basis.

Environmental Requirements:

Encounter constant work interruptions; work cooperatively with others; work independently; work outdoors and indoors.

Mental Requirements:

Read, write, understand, interpret and apply information at a moderately complex level essential for successful job performance; math skills at a high school proficiency level; judgement and the ability to process information quickly; learn quickly and follow verbal procedures and standards; give verbal instruction; rank tasks in order of importance; copy, compare, compile, and coordinate information and records.

Additional Work Conditions and Physical Abilities:

Requires travel to multiple sites.

Entry Qualifications:

Required: High school diploma, GED or equivalent, or combination of education and experience from which comparable knowledge and abilities can be acquired. Pre-employment drug test is required.

Preferred: Class "B" Commercial Driver's License (or above) w/ Bus & Passenger Endorsement. CPR/FA/AED Certificate

Evaluation:

Evaluation of this position shall be by the Transportation Manager.