Operations Analyst (Healthcare SaaS)

Join us at the intersection of healthcare operations, data analytics, workforce management, and SaaS technology.

EMPLOYMENT
Full-time, Exempt

LOCATION
Fully Remote , U.S. only

TeamBuilder is a rapidly growing healthcare SaaS company on a mission to transform healthcare through innovative technology. We empower customers through inventive solutions, operational insight, and a commitment to excellence. Our growing team is looking for passionate professionals who thrive in a dynamic, innovative, and collaborative environment.

Key Values of All TeamBuilders

• Flexibility: Adapt how we work to meet team and customer needs.

• Accountability: Own commitments and results and follow through as a team.

• Clarity: Communicate expectations, priorities, and decisions clearly.

• Transparency: Share decisions, feedback, and context openly and honestly.

Overview

This role blends healthcare operations , data analysis , client advisory , product partnership , and platform configuration to help healthcare organizations improve workforce, scheduling, and operational performance .

The ideal candidate understands clinical workflows , labor systems , client data , and SaaS implementation , and can translate complex operational realities into clear recommendations and scalable TeamBuilder configuration .

Key Responsibilities

Clinical Operations Analysis

• Assess clinical workflows , staffing models, scheduling practices, and operational constraints .

• Partner with clinical, operational, and technical stakeholders to clarify requirements , pain points , and priorities .

• Identify opportunities to improve staffing , scheduling , capacity utilization , and workflow efficiency .

Data Analysis and Modeling

• Analyze workforce , scheduling , patient volume , productivity , utilization , labor cost , and capacity data .

• Use Excel , SQL , and BI tools to uncover trends, root causes, and improvement opportunities .

• Build repeatable analytical models that support staffing, scheduling, planning, and performance decisions .

• Translate complex or incomplete client data into clear, practical recommendations .

Product and Client Data Partnership

• Develop strong command of the TeamBuilder product , data requirements, and customer use cases .

• Evaluate client data quality , completeness, limitations, and relationship to clinical workflows .

• Partner with Product , Engineering , Implementation , and Customer Success on configuration and product needs .

• Use product and data insights to improve implementation quality , platform adoption , and customer outcomes .

Healthcare Workforce and Labor Systems

• Evaluate staffing models , labor utilization , provider schedules , availability , productivity, demand, and capacity .

• Apply knowledge of workforce management , labor rules, scheduling, payroll, HRIS, timekeeping, and EHR/EMR systems .

• Help clients translate workforce policies , labor rules , and clinical requirements into practical platform configuration .

Dashboards, Reporting, and Client Insights

• Build and maintain dashboards , reports , metrics , and performance models .

• Define meaningful KPIs that help clients monitor performance and measure outcomes .

• Prepare concise, executive-ready presentations that explain findings, recommendations, and impact .

Platform Configuration and Operational Translation

• Translate clinical workflows , analytical findings, labor requirements, and operational needs into TeamBuilder configuration .

• Configure staffing templates , scheduling rules, provider availability, room capacity, workflow constraints, and workforce policies .

• Validate configuration decisions against client data , expected outcomes, and real-world workflows .

Client Advisory and Cross-Functional Partnership

• Facilitate conversations with clinical and operational leaders to understand operating models , challenges, and priorities .

• Serve as a trusted advisor connecting client data , workflow , labor systems , product capabilities, and outcomes .

• Collaborate cross-functionally to improve client experience , product fit, and data-driven value .

Validation and Continuous Optimization

• Validate that configuration and analytics produce outcomes aligned with real-world workflows .

• Monitor performance after implementation and identify opportunities for continued optimization .

• Refine dashboards , analytical models, configuration approaches, and reporting as client needs evolve .

Required Qualifications

• 3+ years in healthcare operations, analytics, consulting, healthcare technology, implementation, or related field .

• Experience with healthcare SaaS , workforce management, scheduling, clinical operations, or healthcare analytics .

• Ability to understand product functionality , data requirements, configuration options, and client workflows .

• Strong experience with client data , validation, interpretation, and operational decision-making .

• Deep understanding of workforce management , staffing, scheduling, time and attendance, productivity, labor utilization, provider availability, and capacity planning .

• Strong knowledge of healthcare operations , ideally from clinical or ambulatory care experience .

Analytical and Technical Skills

• Advanced Excel , including pivot tables, complex formulas, modeling, and scenario analysis .

• SQL or comparable database-querying experience .

• Data analysis , validation, modeling, dashboards, reporting, and performance metrics .

• BI tools such as Power BI, Tableau, Looker, or similar platforms .

• Analytical storytelling and executive-ready PowerPoint or presentation materials .

Preferred Experience

• Workforce-management , labor-management, scheduling, timekeeping, payroll, or capacity-planning platforms .

  Clinical , ambulatory care, or health-system experience .

• Healthcare SaaS implementation or support experience .

• Familiarity with Epic , Oracle Health/Cerner , UKG , Workday , ADP , or similar systems .

• Experience with provider productivity , staffing utilization, schedule performance, capacity, labor cost, or demand analysis .

What Success Looks Like

• Quickly understands clinical operations , workforce practices, labor requirements, and client workflows .

• Builds strong command of the TeamBuilder product and its role in workforce and operational decision-making .

• Translates client data into reliable insights, dashboards, models, and recommendations .

• Improves staffing efficiency , scheduling accuracy , labor utilization , and operational performance .

Why Join Us

• Shape the future of healthcare technology in a high-growth SaaS environment .

• Solve meaningful problems at the intersection of healthcare operations , workforce management , analytics , and technology .

• Thrive in a culture that values curiosity , collaboration , accountability , and continuous improvement .

Add itional Informat ion

• Job Type: Full-time, Exempt

• Location: Fully Remote, U.S. only

• Travel: Some travel may be required based on client needs.

• Culture: We foster a collaborative, engaging, mission-driven culture that values innovation and prioritizes customer success.

Benefits, Compensation, and Perks:

• Competitive salary plus annual performance bonus opportunity

• Equity opportunities for eligible roles

• Robust Medical, Dental, and Vision coverage options with 70% company contribution toward medical premiums (effective 1 st of the month following your start date) 

• Health Savings Account (HSA) eligible plan options

• 401(k) with 3% company match

• 15 days of PTO plus company holidays

• Fully remote work environment (minimal travel required ) 

• Employee Assistance Program (EAP) 

• Additional Perks such as Tech & wellness reimbursements , home-office set- up , annual company off-site, and a passionate and balanced work environment.

If you're looking for a place where your work matters, your ideas are heard, and your impact is visible, we'd love to meet you.