Trilith Guesthouse Server

: We're looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let's see if we're a fit. We hope so. About Trilith Guesthouse Nestled within the vibrant Town at Trilith, this 192-room boutique Tribute Portfolio hotel is designed not to rest weary travelers, but instead, to awaken the storyteller in all who visit. Opening its doors in early 2024, Trilith Guesthouse in Fayetteville, Georgia is a gathering place for artists, storytellers, and makers, surrounded by creativity and the nearby Trilith Studios, one of the largest purpose-built movie studios in North America. Featuring sophisticated accommodations, over 17,000 square feet of meeting space, a chef-driven restaurant, and a European-inspired rooftop bar and lounge, Trilith Guesthouse embraces all who seek to continue the timeless tradition of storytelling, promising an immersive experience like no other. Overview of the role Servers will be responsible for the dining experience to include greeting the guests, serving the guest in a gracious and professional manner that represents the highest of standards to ensure exceptional service to all guests that is consistent and continually in accordance with the Autograph Collection standards under the franchise of Mainsail. What you have

• High school diploma, equivalent, or higher
• Previous experience in hospitality, preferably as a server

• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology, e.g., tablets, iPads, computers, and POS system
• Beverage knowledge, including wine and liquor
• Ability to work on a team with members of the Front of House staff
• Proven experience in describing dishes and beverages to guests
• Ability to handle station, and work in a clean, organized, and efficient manner
• A sense of ownership in everything that you do

What you'll do

• Serve guest in an efficient and courteous manner following the proper steps of service
• Set up tables with items needed for service (i.e. flatware, drinkware, condiments, linens, etc.
• Maintain knowledge of current menu items, including ingredients, preparation, accompaniments, and sauces
• Bus tables quickly and quietly, ensuring table is thoroughly cleaned
• Upsell menu items to guests, as well as pairing wine with the meal
• Ensure guest tables are properly set up during meal period, making sure appropriate flatware and drinkware is placed
• Participate in daily cleaning of dining room and service stations
• Attend monthly department meetings and daily standups
• Follow cash handling procedures, and be able to explain shortages and overages
• Other necessary duties as reasonably assigned

Physical Demand

• Ability to sit or stand for extended periods of time
• Ability to bend
• Ability to lift, pull 50 lbs
• Ability to communicate clearly
• Ability to work long hours as needed

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the property, the resort, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Benefits

• Full-time Associate Benefits

• Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees

• Part-time Associate Benefits

• All above listed benefits except for Medical Insurance and Holiday Pay