New Patient Coordinator

Job Description

Job Description

We are seeking a friendly, organized, and patient-focused New Patient Coordinator to join our team. This position is responsible for creating a welcoming experience for new patients and helping them smoothly navigate the scheduling, registration, and onboarding process.

• Respond to new patient inquiries by phone, email, and other communication channels
• Schedule and coordinate new patient appointments
• Collect and verify patient demographic and insurance information
• Explain office procedures, appointment expectations, and required paperwork
• Coordinate referrals, records, and other documentation as needed
• Communicate with patients regarding appointments and follow-ups
• Maintain accurate and confidential patient records
• Work closely with clinical and administrative staff to ensure a smooth patient experience
• Provide excellent customer service and address patient questions professionally

Qualifications

• Previous experience in a medical, healthcare, or customer service setting preferred
• Excellent communication and interpersonal skills
• Strong organizational and time-management abilities
• Comfortable working with computers and scheduling/EHR systems (ECW)
• Ability to handle confidential information professionally
• Reliable, detail-oriented, and able to multitask in a fast-paced environment
• Must have 1 year experiance 
• Insurance verification experiance required