Front Desk Associate

Benefits: Health insurance Paid time off Training & development Wellness resources Bonus based on performance Dental insurance Employee discounts Flexible schedule Free food & snacks About the Role: Hand & Stone Massage and Facial Spa is looking for an enthusiastic and customer-focused Front Desk Associate to join our team in Estero, FL! This is a fantastic opportunity to be the welcoming face of a premier spa experience, helping clients feel relaxed and valued from the moment they walk through the door. Responsibilities: Greet and check in clients with a warm, professional demeanor Schedule and manage appointments using spa booking software Promote and sell spa memberships, packages, and retail products Handle client inquiries, concerns, and follow-ups with excellent customer service Process payments and maintain accurate transaction records Coordinate with massage therapists and estheticians to ensure smooth daily operations Maintain a clean, organized, and inviting front desk and lobby area Requirements: Previous customer service, front desk, or receptionist experience preferred Strong communication and interpersonal skillsSales-driven mindset with the ability to meet membership and retail goals Ability to multitask in a fast-paced spa environment Proficiency with scheduling software or point-of-sale systems is a plus Flexible availability including evenings and weekends Positive, professional attitude and a passion for wellness and hospitality About Us: Hand & Stone Massage and Facial Spa is a nationally recognized leader in affordable, high-quality spa services with locations across the United States. Our clients love us for our welcoming atmosphere, skilled therapists, and convenient membership programs that make self-care accessible year-round. Our team members enjoy a supportive work environment, competitive pay, and the rewarding experience of helping people look and feel their best every day. #J-18808-Ljbffr Hand & Stone Careers