Production Support Engineer (React, Node.js, .NET)

We are looking for a Production Support Engineer to join our team in Urbandale, Iowa in a contract capacity with the potential for a permanent role. This role is suited for someone who can independently manage production issues across modern web applications and cloud-based systems while also contributing to ongoing software enhancements. You will serve as a key technical resource for application stability, using strong diagnostic skills to resolve incidents and strengthen long-term system performance.Responsibilities:• Take primary responsibility for production support activities, ensuring timely investigation and resolution of application incidents.• Review and manage support work through Azure DevOps, prioritizing issues and driving them through closure.• Diagnose problems across React front-end applications, Node.js services, databases, and cloud infrastructure.• Perform root cause analysis to identify underlying failures and recommend corrective actions that prevent repeat issues.• Monitor application health and production environments to maintain reliability, availability, and consistent system performance.• Validate fixes in production-related environments and confirm that changes resolve issues without introducing new defects.• Partner with development teams to implement code updates, enhancements, and technical improvements when support demand is lower.• Contribute to modernization efforts by refining support processes and improving the efficiency of issue resolution workflows.