Commercial Cleaning Services Team Lead

Job Description

Job Description

SUMMARY:

The basic function of the Technician position is to provide mobile fryer management services to existing and future commercial kitchen customers on an established route.  The primary responsibility of the technician is to safely and efficiently operate the van, mobile filtration Unit (MFU) and related equipment.

This position reports to the Franchise Owner and the Lead Tech, if applicable.

ESSENTIAL FUNCTIONS: 

• Complete all training requirements, demonstrating proficiency in time management, account monitoring, and MFU repair and maintenance.
• Maintain technical knowledge of the Filta MFU and ensure compliance with Filta franchise standards and policies.
• Keep van clean, stocked, and organized, requesting supplies as needed, and practice good safety habits using provided equipment.
• Follow weekly schedules and appointment times promptly, performing FiltaFry, FiltaBio, and FiltaCool services according to established procedures.
• Conduct service demonstrations for customers and maintain friendly, high-quality customer service at all times.
• Maintain accurate service records, submit required reports and paperwork with integrity, and report any site changes or issues to the office.
• Communicate service updates and potential safety issues to kitchen staff, management, and supervisors.
• Keep work areas clean and safe, immediately addressing spills and ensuring client sites are clean after each service.

POLICIES

• Safe Driver - Technicians are required to obey all speed limits and advise the franchise owner in the event of scheduling conflicts that would cause an unsafe driving condition.
• Call Return - Generally returns assigned Supervisor phone calls immediately, but in no event longer than 1 hour.
• Uniform – Technicians must wear either the polo style tech shirt or t-shirt, navy blue pants, and non-slip/oil resistant shoes.
• PPE – Wears personal protective equipment whenever handling oil – this is to include safety glasses, hat, apron, heat/oil resistant gloves, and kevlar arm protectors.
• Injury – In the event that the technician or a member of the customer's staff is injured as a result of our service – seek medical attention and the supervisor should be notified immediately.
• Non-Compete – Technicians must sign a non-compete/non-disclosure agreement if asked to do so by a supervisor.

REPORTING

• Technicians must log client notes on the Kitchen poster after each visit.
• Technicians will leave an invoice after each service or complete a service log for the customer’s signature.
• Weekly meeting with the assigned supervisor.
• Report any issues with Van or equipment immediately to your supervisor.
• All Accidents and Spills must be reported to Franchise Owner immediately

EDUCATION and/or EXPERIENCE:

• High School Diploma or G.E.D. required. 
• 0 - 1 years of service related experience required.
• A valid Driver’s license and good driving history 

OTHER SKILLS AND ABILITIES:

• Ability to learn and to stay up to date on the latest service procedures
• Ability to establish credibility and communicate effectively verbally
• The ability to work independently with little supervision 
• Must speak fluent English
• Must be able to read a map
• Must be able to lift up to 75 pounds
• Ability to repair small motors a plus

OTHER CRITERIA:

• Ability to work a flexible schedule including evenings and weekends may be required.
• Must have good communication skills and be able to relay information back to the main office from the field.
• Must have patience and the ability to listen and respond to the concerns of customers, all in a calm and professional manner.
• Must be safety conscious, organized and focused on cleanliness.