General Manager Carstar Don's Collision Center

Job Description

Job Description

**Job Title: General Manager - Carstar Don's Collision Center **

**Location:** Rocky Mount, NC

**Company Overview:**
Alpha Omega Advisement LLC (Carstar) is a leading provider of high-quality auto repair services, specializing in collision repair and autobody refinishing. We pride ourselves on delivering exceptional customer service and skilled craftsmanship to ensure our clients' vehicles are restored to their pre-accident condition. We are seeking a dynamic and experienced General Manager to oversee our autobody shop operations and lead our team to success.

**Position Overview:**
The General Manager will be responsible for the overall operations, performance, and profitability of the autobody shop. This role requires a proactive leader with a passion for the automotive industry, strong business acumen, and excellent interpersonal skills. The ideal candidate will manage daily operations, ensure compliance with industry standards, drive sales growth, and maintain a high level of customer satisfaction.

**Key Responsibilities:**

- **Operations Management:**
- Oversee daily shop operations, ensuring efficient workflow and adherence to quality standards.
- Implement and optimize processes for vehicle repairs, painting, and customer service.

- **Financial Management:**
- Develop and manage the shop budget, monitor expenses, and ensure profitability.
- Analyze financial reports and key performance indicators to drive strategic decisions.

- **Team Leadership:**
- Recruit, train, and develop skilled technicians and staff, fostering a positive work environment.
- Conduct performance evaluations and provide ongoing feedback and coaching to team members.

- **Customer Relations:**
- Establish and maintain strong relationships with customers, ensuring exceptional service and satisfaction.
- Address customer inquiries and resolve any issues or complaints in a timely and professional manner.

- **Sales and Marketing:**
- Develop and implement marketing strategies to attract new customers and retain existing ones.
- Collaborate with the sales team to create promotions and incentives that drive shop traffic.

- **Compliance and Safety:**
- Ensure compliance with all local, state, and federal regulations, including environmental and safety standards.
- Promote a culture of safety within the shop, conducting regular safety training and audits.

- **Inventory Management:**
- Oversee inventory levels, order supplies, and manage vendor relationships to ensure prompt service delivery.

**Qualifications:**

- Proven experience as a General Manager or in a similar leadership role within an autobody shop or automotive repair industry.
- In-depth knowledge of autobody repair processes, techniques, and technologies.
- Strong business acumen with experience in budgeting, financial analysis, and KPI management.
- Excellent leadership, communication, and interpersonal skills.
- Customer-focused with a commitment to delivering exceptional service.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Proficiency in shop management software (CCC1) and Microsoft Office Suite.

**Education:**

- Bodyshop repair/Automotive Technology, or a related field preferred.
- Relevant certifications in autobody repair, management, or customer service are a plus.

**Why Join Us?**
At Alpha Omega Advisement LLC, we offer a competitive salary and benefits package, a supportive work environment, and opportunities for professional growth. If you are passionate about the automotive industry and possess the skills to lead our team to success, we invite you to apply!

**Application Process:**
Interested candidates should submit their resume and a cover letter outlining their relevant experience.

Alpha Omega Advisement LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.