Forward Deployed Engineer
HIREXE
Forward Deployed Engineer (AI-First)
Full-Time | Remote | EST Hours
About the Company
- Established IT services provider (est. 2003) specializing in managed IT for businesses ranging from 10 to 500 employees
- Supports 160+ networks and thousands of end users, with client relationships spanning 15+ years
- Recognized experts across IT design, implementation, and support — for both users and infrastructure
- Focused on strategic solutions that lower operating costs and improve efficiency for clients
About the Role
- Internal, AI-first engineering position embedded directly into service delivery, support, and operations workflows
- Spots friction points and rapidly builds the tools to solve them — not a traditional \"ticket queue\" role
- Defined by the problems you find, not a fixed backlog
What You'll Do
- Work side-by-side with service delivery, support, and operations teams managing 160+ client networks and thousands of end users
- Rapidly prototype and ship internal tools — reporting pipelines, ticket triage assistants, network health dashboards, client-facing status updates, process trackers
- Own integration work across the existing stack (PSA/RMM tools, databases, cloud storage, internal dashboards, communication tools)
- Build with and around LLM/AI APIs (Claude, GPT, etc.) as core building blocks, not bolt-ons
- Iterate quickly based on direct team feedback — short build/test/refine loops
- Translate ad hoc requests into working systems (e.g. \"can this report auto-generate?\", \"can we flag at-risk accounts automatically?\")
- Document what you build so tools remain maintainable, not one-off scripts
What We're Looking For
- Strong full-stack or backend engineering skills — Python and/or JavaScript preferred
- Hands-on experience building with LLM APIs — prompting, tool use, structured outputs, agentic workflows
- Comfort with ambiguity and evolving specs
- Data integration/ETL experience (APIs, spreadsheets, CRMs/PSA tools, databases)
- Startup, consulting, or internal-tools background
- Strong communication skills with non-technical team members
- Comfortable working hours aligned to EST
What Makes This Role AI-First
- Default posture is \"how can AI solve this\" before \"how do we build this manually\"
- Fluency in AI-assisted development (e.g. Claude Code) expected, not a bonus
- Naturally explores how agentic workflows and automation can compress operational and client-facing work
What Success Looks Like
- Workflows across service delivery, support, and operations become measurably faster and less manual
- Tools are self-serve enough for non-technical team members to use independently
- A visible, growing pipeline of shipped and iterated internal tools
Vacancy posted 15 hours ago
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