Assistant Manager of E-commerce

Additional Considerations (if any): Must be 18+ - At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Assistant Manager of E-commerce Department: General FLSA: Hourly Revision Date: 07/2026 Job Description: At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier. The Role and Why It's Important As the Assistant Manager of E-commerce at Hy-Vee, you'll oversee the full E-commerce operation across all departments; from Aisles Online and food service to pharmacy, made-to-order, and third-party marketplaces. You'll make sure every online order, whether it's picked up curbside or delivered to a customer's door, is fulfilled accurately, on time, and with the quality our customers expect. If you thrive in a fast-paced environment, love solving problems, and enjoy leading a team that keeps multiple moving parts running smoothly, this role is a great fit for you. What You'll Do Deliver outstanding customer service by greeting customers warmly and going the extra mile to make every interaction a positive one. Oversee planning, implementation, staffing, and tracking for order fulfillment and delivery across all E-commerce channels, including Aisles Online, food service, pharmacy, made-to-order, and third-party marketplaces. Continually monitor incoming online orders to ensure prompt, accurate, and on-time fulfillment, requesting additional support from other areas of the store as needed. Promote Perks+ memberships and E-commerce services to customers and team members. Review orders for accuracy and assess out-of-stocks and cancellations. Ensure customer care emails, survey complaints, and third-party complaints are handled appropriately and resolved in a timely manner. Ensure all payments are properly tendered in the POS for both first-party and third-party orders. Ensure products are available for online sale and submit local items for images and content as needed. Coordinate all store deliveries through appropriate planning, scheduling, and resource management. Manage labor standards and scheduling based on unit-based scheduling and projected order volume. Maintain communication with the E-commerce Supervisor and other department supervisors. For Aisles Online: ensure Red Line calls are handled, oversee product location policy, and manage audit processes for third-party shopped orders. For Food Service and Fast and Fresh: ensure Red Line calls are handled, monitor menu availability and canceled orders, and verify the delivery tablet is operational each morning. For Made to Order: manage and train users on the MTO system and monitor orders for accurate product procurement and on-time fulfillment. For Third-Party Marketplaces: oversee TPM operations including DoorDash, Instacart, Grubhub, Uber, and Shipt, train checkout attendants, manage driver quality, and ensure tablets are operational each morning in all necessary departments. Provide education to employees on new policies and procedures. Maintain compliance with Hy-Vee's dress code, hygiene standards, and all company policies. Assist with other tasks and special projects as needed. You’ll receive direction and support from: Store Director and Store Manager Your Skills Deliver outstanding customer service and inspire your team to do the same. Lead and develop a team across multiple departments in a fast-paced E-commerce environment. Communicate clearly and professionally in writing and verbally with customers, employees, and vendors. Identify problems and develop practical, effective solutions. Work comfortably with computer systems including word processing, spreadsheet, email, and job-specific applications. Handle confidential information, including sales data, pricing, and operational reports, with discretion. High school diploma or equivalent preferred; proficiency with computers and the internet required. Reporting Relationships Accountable and Reports to: Store Director and Store Manager Direct Reports: Aisles Online Manager (dual reporting for other departments filling E-commerce orders) Education and Experience High school diploma or equivalent preferred; proficiency with computers and the internet required. Physical Requirements Physical activity is incidental to the core duties of the role Occasionally walk the floor or facility to observe operations, staff, or product Where applicable to the role: ability to occasionally handle product for demonstration purposes No regular lifting, carrying, or physical exertion required. Working Environment This role is primarily performed in a retail store setting. You may encounter exposure to dust, noise, and temperature extremes, with possible hazards from moving equipment and electrical shock. There is constant pressure to meet deadlines and manage multiple priorities throughout the day. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment. Employment is contingent upon the successful completion of a pre employment drug screen. #J-18808-Ljbffr