Senior Director of Product Management - Developer Experience

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Senior Director of Product Management – Developer Experience Senior Director of Product Management – Developer Experience What does a Senior Director of Product Management – Developer Experience do? We’re looking for a Senior Director of Product Management to lead and elevate our Developer Experience (DX) into a world‑class, AI‑powered platform that is a true differentiator for our brand. This leader will build on our existing Developer Studio and Test Studio and evolve them into a modern, intuitive, and engaging experience that serves developers and many other personas—from partners and solution engineers to product managers, marketers, and curious learners evaluating our platform for the first time. This is a highly visible, strategic role. You’ll define the vision, lead a team, influence across the organization, and work closely with executives to make DX a growth engine, adoption driver, and reputation builder. What You Will Do Own the end‑to‑end product vision and roadmap for our developer experience platform, including Developer Studio and Test Studio. Transform functional tooling into a game‑changing, AI‑enabled experience that is helpful, intuitive, and delightful. Design experiences for multiple personas, not just developers—external users, internal teams, and partners alike. Establish cross‑organizational rigor to source authoritative content and translate it into clear, persona‑specific journeys. Lead and grow a team of product managers, setting a high bar for product craft, execution, and outcomes. Partner closely across the company—engineering, product, design, operations, support, sales, and marketing—to drive alignment and delivery. Extend the DX platform to support a growing partner ecosystem, improving partner testing, documentation, and integration experiences. Define and own success metrics (e.g., time‑to‑value, integration success, adoption, support deflection) and use data to guide decisions. Evangelize the DX vision internally and externally; confidently present strategy and progress to senior leadership. What You Will Need To Have 10+ years of product management experience, including 5+ years leading teams. Proven experience owning and scaling developer‑facing products such as developer portals, documentation, APIs, sandbox/test environments, or integration tooling. A strong track record delivering modern, high‑quality product experiences that drive adoption and satisfaction. Experience working cross‑functionally at scale and influencing without direct authority. Excellent communication and storytelling skills; comfortable with executive‑level discussions. Ability to operate in ambiguity, set direction, and make decisions with incomplete information. Data‑driven mindset with experience defining metrics and measuring product impact. Strong business acumen and a marketing lens for positioning and internal evangelism. What Would Be Great To Have Experience building AI‑assisted developer experiences (e.g., guided onboarding, intelligent assistance, personalized learning). Background in payments, fintech, platforms, or API‑first businesses. Experience supporting or scaling a partner ecosystem. Exposure to award‑winning or industry‑recognized digital product experiences. Salary Range $123,500.00 - $216,000.00 These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact View email address on click.appcast.io. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address. There's a reason why Fiserv is the global leader in information management and electronic commerce systems for the financial services industry. It's our people. If you are a talented professional who gets excited by the challenge of helping Fiserv lead the transformation of financial services technology for our clients' benefit, we encourage you to explore career opportunities with Fiserv, where turning possibilities into realities is the norm.