Facilities Technician

Facilities TechnicianTopgolf is where golf meets a great time. We're a high-energy sports entertainment venue where every shift is different, every guest brings their own energy, and the people who work here make it all happen. If you're looking for a place to grow, have fun, and be part of something bigger than a job description, you're in the right place.We're looking for a Facilities Technician who wants to build real maintenance skills in a dynamic, high-energy environment. No experience is required — we will train you. You'll keep the venue, grounds, technology, and game systems in top shape while also engaging with guests and supporting a team that takes the guest experience seriously. If you're motivated, mechanically curious, and ready to grow, this is your role.The Facilities Technician is responsible for the maintenance, repair, and upkeep of Topgolf's venue, grounds, equipment, and systems. You'll complete maintenance tasks, troubleshoot issues, respond to maintenance calls, and help keep every part of the venue operating at its best — all while upholding safety standards and engaging with guests and teammates in a way that reflects Topgolf's values.This role requires a flexible schedule including evenings, weekends, and holidays, with availability to work during peak periods, special events, and high-volume seasons.Maintain and Repair the VenueComplete all maintenance and repair tasks as directed by the Facilities management team, across all areas of the venueTroubleshoot and resolve issues with equipment, systems, and infrastructure throughout the venue and groundsMonitor the operation and proper use of all equipment and systems to identify issues before they become problemsMonitor the use and inventory of spare parts, maintenance supplies, and equipment and flag shortages proactivelyRespond and CommunicateAnswer and respond to maintenance calls for assistance promptly and with a sense of urgencyCommunicate accurately and effectively with guests and team members about maintenance status, safety concerns, and repairs in progressReport all significant issues, safety hazards, and unresolved deficiencies to the Facilities Manager immediatelyAdhere to all safety, health, and environmental policies and procedures at all timesSupport the Guest and Team ExperienceEngage with guests in a friendly and professional manner when working in guest-facing areas of the venueSupport teammates across Facilities and Operations to keep the venue fully operational and guest-readyParticipate in training to build your maintenance skills and grow within the Facilities teamDemonstrate Topgolf's Core Values in every interaction: Fun, One Team, Excellence, Courage, and CaringYou'll build real maintenance and technical skills — no experience required, full training providedYou'll work in one of the most dynamic facilities environments in entertainment, where no two shifts are the sameYou'll be part of a team that keeps a high-tech, high-traffic venue running at its absolute bestYou'll work in a place where your skills grow, your effort matters, and your work is visible in every guest experienceBeing Resilient | You stay calm, methodical, and solution-focused even when multiple issues need attention at once.Remains calm and professional during peak service, high-volume events, and unexpected challengesRecovers quickly when things go sideways and helps the team do the sameManages the heat, literally and figuratively, without letting pressure affect the team's performance or moraleBrings the same thoroughness and care to the last repair of the shift as to the firstCommunicates Effectively | You communicate clearly with the Facilities team and guests, keep everyone informed, and escalate quickly when needed.Listens to direction from the Facilities management team and carries out tasks accurately and completelyCommunicates repair status, parts needs, and unresolved issues to management proactively and clearlyInteracts with guests professionally and helpfully when performing maintenance in guest-facing areasContributes to a team environment where everyone is informed, supported, and set up to keep the venue runningCustomer Focus | You understand that a well-maintained venue is the foundation of every great guest experience, and you own that.Holds themselves accountable for the quality and completeness of every maintenance task they take onAnticipates equipment and system needs before they become failures — and acts on them proactivelyUnderstands that the guest experience depends on a venue that works perfectly and takes pride in making that happenAlways looking for ways to improve maintenance processes and venue upkeep — and brings ideas forwardDrives Results | You keep the venue operational and in top condition every shift because the team and the guests depend on it.Holds themselves to high standards for repair quality, response time, and system reliability on every shiftMoves with urgency and personal ownership to resolve maintenance issues before they affect the guest experienceNotices equipment or system issues before they escalate — and addresses them immediatelyTakes pride in a kitchen that runs well, looks clean, and puts out great food consistentlyQualificationsNo experience required — we will train you; desire to learn maintenance and technical skills strongly preferred6+ months of maintenance experience or trade school certificate(s) in electrical, plumbing, or maintenance preferredValid driver's license required; high school diploma or equivalent preferredMust be 18 years of age or older as required by state or local lawPhysical RequirementsAbility to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, climbing, and moving throughout all areas of the venue including mechanical spaces, rooftops, grounds, and multi-level service areas; this role requires sustained physical stamina and mobility throughout the duration of each shiftAbility to lift, carry, and move items up to 50 pounds independently and up to 75 pounds with assistance, including tools, equipment, parts, and materials across multiple levels and areas of the venueAbility to navigate stairs, ramps, ladders, and multi-level areas of the venue when performing maintenance tasks, inspecting equipment, or responding to repair needsAbility to work in varying temperature and weather environments on a frequent basis, including outdoor grounds, mechanical rooms, rooftops, kitchen-adjacent spaces, and walk-in coolers or freezersAbility to perform repetitive physical tasks including bending, kneeling, reaching, gripping, and operating powered equipment and hand tools safely throughout the shiftAbility to communicate clearly and effectively in a high-energy venue environment that may include moderate to high levels of background noiseAbility to work in a fast-paced, high-demand maintenance environment while maintaining focus, safety standards, and repair quality under pressureCompensation DetailsAt Topgolf, we regularly evaluate market data to ensure our compensation programs remain competitive and aligned with the markets we serve. Individual compensation is determined based on factors such as relevant experience, skills, qualifications, and geographic location.Salary Range: $14.00 - $18.00 /hourSounds like a fit? We can't wait to meet you!BenefitsFree Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that's just for starters for those who qualify. View team member benefits here.