Operations Specialist

Operations SpecialistAs the world's largest organization of board-certified pathologists and leading provider of laboratory accreditation and proficiency testing programs, the College of American Pathologists (CAP) serves patients, pathologists, and the public by fostering and advocating excellence in the practice of pathology and laboratory medicine worldwide.CAP employees make a meaningful difference by partnering with colleagues, customers, and members on challenging and rewarding work. CAP provides its employees with an energetic and collaborative work environment and encourage opportunities to further develop their skills—offering reimbursement for educational programs and participation in events that enhance your skills. We offer a generous compensation and benefits package, 401K, and more.The Operations Specialist is responsible for managing the application/reapplication and tasks related to the pre-inspection processes to meet needs of inspectors, commissioners, and participant laboratories for LAP, FDT, BAP, and RLAP. Maintenance of a laboratory's accreditation cycle. Working independently using critical thinking skills and diverse procedures to manage pre-inspection processes for all programs and inspection initiatives. Advanced problem-solving abilities for routine and non-routine application and inspection situations. Monitoring accreditation timelines and workload distribution. Providing customer service for pre-and post-inspection processes.Primary duties and responsibilities of the Operations Specialist include analyzing, organizing, and processing requests for applications and the applications/reapplications materials for all accreditation programs, assuring completeness and accuracy within defined time periods, and initiating follow-up where necessary. Performing/reviewing checklist usage report, on applications, reapplication and completed staff assignments, to ensure proper checklist assignment for the inspection process. Reviewing, maintaining, and updating laboratory demographics utilizing Organization Profile, Business Process Workflow (BPM) and Scores for laboratory activity menu, laboratory director information, laboratory contact information, laboratory demographic information, checklist usage, Accreditation events and cycles, and history. Processing and communicating notification from laboratories of mergers, split-outs, reinstatements, anniversary date changes, onboarding calls, and terminations. Creating Cases in Salesforce for relevant phone, email, and chat inquiries. Performing personnel maintenance in Scores and Oracle. Providing ACD phone and chat assistance to program participants, inspectors, and commissioners regarding the accreditation cycle, application process, utilizing the online system to submit application/reapplication materials, requirements for accreditation and inspection process. Monitoring and maintaining the BPM Work Queue to ensure timely retrieval of application/reapplication and maintenance documents. Investigating, resolving, and responding to inquiries and problems related to the accreditation cycle, application process, materials, and the programs' policies and procedures that come via phone, fax, email, or Salesforce. Initiating appropriate correspondence and monitoring follow-up of laboratory change approvals with Regional Commissioners. Identifying potential enhancements for Scores, Oracle, Salesforce, and Online Application system (Org Profile) as it relates to application/reapplication and relevant accreditation cycle processes; participating in the design, testing, and implementation of these changes. Participating in the training and education of new Regional and State Commissioners, Regional Assistants, and other LAP staff. Participating as a productive team member to assure department goals and objectives are met. Performing other duties as assigned by the Director or Manager.Excellent organizational and decision-making skills. Excellent communication skills both verbally and written. Ability to prioritize fluctuating workload and multiple demands. Ability to meet deadlines. Demonstrated proficiency of clinical laboratory processes and terminology is desirable. Familiar with Microsoft Windows' applications and Oracle.College degree preferred but not required. Minimum 2 years experience in a business or healthcare related business or customer service environment. None.This position is based out of the Northfield, IL office. Candidates must reside within 75 miles of the Northfield headquarters and meet in-office requirements. Salary Range: $24.00 - $30.00 hourly.The CAP is an equal opportunity/affirmative action employer, providing equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, creed, color, religion, sex, gender identity and/or expression, national origin, age, ancestry, disability or genetic information, military status, sexual orientation, marital status, citizenship status, order of protection status, homelessness, or any other characteristic protected by federal law and the applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Applicants have rights under Federal Employment Laws: Family and Medical Leave Act Equal Employment Opportunity Employee Polygraph Protection Act.