Client Care Supervisor

Join Our Team at Family Resource Home Care!

At Family Resource Home Care, we provide high-quality, compassionate care that helps our clients maintain their independence and improve their quality of life. Our mission is clear: to improve more lives!

We are currently hiring for a Client Care Supervisor to join our branch located in Ontario, OR.

Position: Client Care Supervisor (CCS)

We're looking for an outgoing, motivated, and humble Client Care Supervisor to help drive our growth and ensure our clients' well-being. In this role, you'll focus on sales, client relationships, and care plan oversight, working closely with our branch staff to implement effective strategies.

Responsibilities

• Conduct assessments for potential clients to understand their needs.

• Build trust with clients and their families.

• Present customized care plans to bring in new clients.

• Maintain strong relationships with current clients.

• Monitor clients' health conditions and needs.

• Provide exceptional customer service and address concerns.

• Regularly visit clients to assess their well-being.

• Update care plans as clients' needs change.

• Keep accurate client documentation.

• Give clear directions for caregivers.

• Collaborate with the Branch Manager and Caregiver Manager on growth strategies.

• Identify opportunities to increase billable hours and services.

• Implement marketing initiatives to attract new clients.

Requirements

• 2+ years in sales, marketing, or business development (healthcare or home care preferred).

• Proven track record of meeting goals.

• Excellent written and verbal communication skills.

• Customer-focused with a passion for quality care.

• Friendly and able to build lasting relationships.

• Ability to work both independently and as part of a team.

• Comfortable visiting clients in their homes.

• Valid driver's license, auto insurance, clean driving record, and access to a vehicle.

Work Schedule

• Hours: Monday – Friday, 8 AM - 5 PM

• Location: 25% office work, 75% client visits

Pay Range: $42,000 - $50,000 / Yr

What We Offer

• Competitive salary plus performance-based bonus incentives

• Comprehensive benefits (health, dental, vision)

• Paid mileage reimbursement

• Company-paid life and AD&D insurance

• Paid time off: 3 weeks vacation in your first year

• 11 paid holidays

• Ongoing training and professional development

• Company matching 401(k)

• Comprehensive In-Person Training – New hires complete hands-on training in Seattle as part of our onboarding program. Travel expenses, including airfare, hotel accommodations, meals, and stipend, are fully covered by the company.

If you're passionate about making a difference in the lives of others, we'd love to hear from you!