Program Manager

Job Description

Job Description

Duties / Responsibilities:

1. Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
2. Coordinate internal resources and third parties/vendors for the execution of projects.
3. Develop a detailed project plan to monitor and track progress.
4. Develop comprehensive project plans to be shared with clients as well as other staff members
5. Establish and maintain the relationship with internal stakeholders and external vendors
6. Identify local processes or reports to automate, simplify, eliminate, integrate and create standards and documentation to support internal tools and websites.
7. Manage changes to the project scope, project schedule and project costs using appropriate verification techniques.
8. Manage multiple projects and teams concurrently.
9. Partner with peers within Hotwire to help streamline processes, drive end to end process improvements and efficiencies, and provide overall support to cross functional teams when needed.
10. Partner with the construction and operations organizations to ensure appropriate processes and mechanisms are in place to deliver key metrics.
11. Perform regular data analysis to track performance
12. Perform risk management to minimize project risks.
13. Prepare and present reports for upper management regarding the status of project.
14. Provide project coordination for the overall Service Delivery organization including the local OSP and ISP organizations.
15. Rely on experience and judgment to plan and accomplish goals and perform a variety of tasks.
16. Schedule and meet with teams to clarify specific requirements of each project.
17. Work directly and coordinate meetings, deadlines, and requirements with other departments and vendors to ensure all aspects of each project are completed.
18. Other duties as assigned by Supervisor.

Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to effectively engage/interact/communicate with all levels within the organization and external stakeholders.
• At least 5 years [8+ for Sr. Program Manager] of relevant work experience.
• Experience in driving process improvement across diverse teams.
• Experience in reporting and analysis, and ROI analysis.
• Expert level in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).
• Knowledge of cable and telecommunications products and services.
• Knowledge of cable billing and dispatch systems and Salesforce.com
• Must embrace company principles and demonstrate understanding of Hotwire’s “White Glove” culture.
• Strong project management skills and knowledge of Project Management tools.
• Strong understanding of contract language and other agreements
• Understanding of how field organizations operate.

Benefits:

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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