Banking Relationship Specialist

Banking Relationship Specialist

The Banking Relationship Specialist (BRS) is responsible for providing excellent customer service and sales and performing teller transactions for clients at branch locations. This includes functioning as both a Banking Relationship Specialist and Teller as deemed necessary when the branch experiences a greater volume of client traffic. The BRS is responsible for assisting in account set-ups by completing administrative forms and processes, researching, and resolving account problems and conducting essential follow-up with clients as necessary and in accordance with established Bank policies and procedures.

Essential Duties

• Consult with clients and prospects about their financial goals and needs and identify and promote F&M products and services that best meet those requirements.
• Actively cross-sell Bank products by leveraging sales opportunities in assigned branch and by referring clients to other F&M departments for additional needs.
• Address and resolve client concerns to maintain valued client relationships.
• Open new personal and business accounts and/or perform maintenance in compliance with established policies and procedures.
• Explain Bank procedures and requirements prioritize work to maximize customer service, ability to deal with frequent interruptions and utilize strong problem-solving skills.
• Support innovative marketing campaigns and product launches.
• Quote rates, terms, and fees on Bank products.
• Collect and review all account documentation and assume responsibility for its proper completion.
• Completes daily maintenance to client's accounts such as, change of address, check reorders, ordering copies of statements, and changing signers.
• Process client requests by mail such as deposits, transfers and setup or cancellation of automatic withdrawals.
• Research and resolve client account problems by communicating with departments on check encoding errors, deposits not credited and interest adjustment.
• Perform routine teller transactions as needed.
• Comply with Bank security guidelines and procedures.
• Comply with federal & state internal regulations.
• Identify transactions with potential fraud or suspected Elder Abuse and notify Branch Management.
• Take personal responsibility for developing and maintaining knowledge required to fulfill job functions.
• Perform outbound client contact to establish and build relationships.

Non-Essential Duties

• File Maintenance

Required Knowledge

• Regulation CC
• Regulation DD
• Regulation E (EFT) Overview
• Regulation BB (CRA) Overview
• Regulation B (ECOA) Overview
• Regulation C (HMDA) Overview
• Regulation X (RESPA) Overview
• Regulation Z (Truth in Lending) Overview
• Bank Secrecy Act
• FDIC Insurance
• Privacy Laws
• Teller Operations and Procedures
• Complaint Documentation Policy

Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security, and privacy requirements. This position will elevate suspicious activity to supervisory staff and/or BSA department. Completes compliance and other technical training workshops as assigned.

Basic Knowledge, Skills, and Abilities

• Clear understanding of the English Language (Spoken & Written)
• Basic Mathematics Skills
• Organization and Time Management Skills
• Excellent Customer Service Skills
• Basic Sales Skills
• Critical Thinking, Judgment & Problem-Solving Skills
• Ability to actively listen & learn.
• Ability to use oral communication techniques to sell products or services.
• Ability to respectfully communicate with Supervisors and Co-workers
• Ability to effectively deal with unpleasant, angry, or discourteous people.

Officer Title Eligibility

For qualified positions, the Bank may designate Officer Titles to employees who meet defined competencies for an eligible position. Officer title eligibility is defined in the Banking Relationship Specialist Classifications document.

Equipment Operated

• Desk Top Computers
• Currency Machines
• Scanners
• Teller Cash Recyclers
• Standard Office Equipment

Physical Requirements & Work Environment:

• Requires repetitive movement.
• Requires sitting for prolonged periods of time.
• Requires lifting to 25lbs.
• Requires using hands to handle, control or feel object.
• Office setting w/controlled temperature

Education and Experience

• High School Diploma or equivalent required.
• Preferred candidate should possess 1 year of teller experience and 1+ years of New Accounts/Sales Experience

Additional Requirements

• Must travel to various bank locations.
• Some Saturday hours are required.

Farmers and Merchants Bank of Long Beach