Technician II

Mid-Level Pc Technical Support

Provide mid-level PC technical support for all County employees and remote sites. Coordinate the order, receipt, inventory, assembly, integration, check-out, delivery and installation of personal computer related hardware and software.

Provides mid-level PC technical support for all County employees and remote sites for both hardware and software. Coordinates ordering, receiving, inventory, assembly, integration, check-out, delivery and installation of personal computer related hardware and software. Monitors and manipulates computer setup options for routine computer operations. Maintains accurate computer inventory and location of all computer software and hardware including peripherals; Task includes installing and de-installing systems and maintaining accurate software licensing and information. Works with the Repository Administrator to coordinate software and hardware inventory for the County. Coordinates orders for needed computer equipment; Ensures that all equipment is ordered by purchase orders and verifies delivery dates; Ensures that equipment is delivered in good condition and contacts vendor(s) to resolve any problems (delivery, equipment, etc.) and/or coordinates delivery schedule and destination of computer hardware and software. Verifies hardware and software shipments against County purchase orders and inspects equipment upon arrival. Assembles hardware and/or software components, performs hardware/software integration to provide a stand-alone computer system, and ensures it is operating as it is designed and operates properly. Configures and installs PCs and related software and set up and configure network connections to file servers, application servers and the Internet. Coordinates deliveries and installation of equipment to user installations and performs tests to ensure the system is operating properly, de-installs equipment and provides replacement system as required. Works with vendors to resolve non-functioning equipment problems arranging for replacements and/or exchanges. Supervise and train co-workers and assistants on daily duties and during projects. Performs all other related duties as assigned.

Graduation from a high school or equivalent. Associate's degree from an accredited college or university preferred. One (1) year of related experience. Good understanding and knowledge of computer systems is required with knowledge of mainframe systems, related software, business principles and procedures.

Must have a current valid Texas motor vehicle operator's license.

Must be able to be insured by the County's insurance carrier.

Good understanding and knowledge of computer systems is required. Ability to work independently or as part of a team, good oral and written communication skills, strong analytical and organizational skills, ability to solve problems quickly and completely and coordinate activities simultaneously.

The County of Hidalgo offers a full range of employee benefit programs for eligible employees, retirees, and their families.