Guest Experience Coordinator

Job Title

Our mission at Aveda is to care for the world we live in, from the products we make to the ways in which we give back to society. At Aveda, we strive to set an example for environmental leadership and responsibility, not just in the world of beauty, but around the world. ~ Horst Rechelbacher

Who We Are:

Do What You Love – Love What You Do. Founded in 2004, Nurtur Aveda is a community of professionals dedicated to environmental responsibility and developing future leaders in the world of beauty and wellness.

Responsibilities:

• Demonstrate a strong understanding that the spa/salon industry is "high touch," meaning that it requires strong interpersonal skills and attention to the needs of others. Continually be focused on hospitality, guest care and service excellence.
• During times when traffic is slow, provide support to other team members to ensure guest satisfaction is met during their service experience.
• Follow the Aveda service cycle with every retail guest as determined by Nurtur.
• Perform daily support to guests to ensure their satisfaction is met during their service experience.
• Support company initiatives by ensuring productivity goals are met through managing the appointment book. This includes, but is not limited to creating availability, up-selling services, inform guests of seasonal specials and events, maintaining a wait list for services, etc.
• Oversee the planning, coordination and execution of a complete and accurate physical inventory as required.
• Work with Guest Experience Manager to aid in development of strategies to achieve retail and service goals and objectives.
• Follow the cash management policy.
• Plan, coordinate and execute special events for the promotion of new launches.
• Educate all Nurtur Professionals and fellow Guest Experience team members of any new product launches and general product knowledge.
• Maintain and enhance the overall look of the salon.
• Resolve guest challenges in an effective and timely manner.
• Continuously work at creating and nurturing strong working relationships with other team members.
• Project a professional image at all times to internal and external clients.
• Create a sense of urgency; delegate appropriately; motivate self and team to accomplish objectives.
• Follow and implement all Aveda visual presentation standards and guidelines for product launches.
• Assist the marketing team with floor sets, window changes and collateral placement takes place in a timely manner.
• Manage all functions to properly open and close the store following guidelines and policies.
• Actively participate in meetings, training and conference calls.
• Participate in Aveda and Nurtur Corporate Events including Career Fairs, Chamber Meetings, PR/Marketing Events, Holiday Event, Earth Month, Beauty for a Cure, etc.
• Perform other duties as assigned.

Requirements:

• High School diploma or equivalent.
• Prior experience with guest care in a retail, salon and spa or hospitality industry.
• Time Management: ability to organize and manage multiple projects.
• Organization: ability to demonstrate strong organizational skills.
• Ability to make and implement decisions.
• Ability to maintain a high level of confidentiality.
• Eagerness to learn and grow in position.
• Demonstrated aptitude to train new team members.
• Demonstrated ability to provide excellent presentations.
• Demonstrated ability to thrive in a fast-paced environment.
• Willing to work a flexible schedule, including evenings and weekends.
• Excellent interpersonal and communication skills; articulate in English.
• Strong commitment to customer service excellence.
• Commitment to company mission and vision.

Physical Demands and Work Environment:

• Walk, stand up, and/or sit for up to eight (8) hours per day
• Use hands to handle objects and reach with hands and arms
• Walk, sit, stand, balance, stoop, speak, and hear
• See a computer screen and read paper and electronic documents
• Occasionally lift and/or move objects up to 30 pounds
• Tolerate a minimal to moderate noise level typical of a school setting

Perks and Benefits:

• Medical/Dental/Vision/Life
• 401(k)/match
• PTO (paid time off)
• EAP (employee assistance program)
• Short-term disability
• Employee discount on products and services
• Growth Opportunities

Travel Requirements:

The team member in this position must be able to travel locally to events and for out-of-state training and events as necessary.

Equal Opportunity Employer:

Nurtur Holdings LLC (including its affiliated organizations) is an Equal Opportunity Employer. All employees and applicants are covered by federal and state laws designed to safeguard employees and job applicants from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors. Consistent with these obligations, Nurtur also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.

If you've ever thought about sharing your skills and experience with others, here's your opportunity. Apply today!