Server Assistant - Jason Aldean's Kitchen + Rooftop Bar, Nashville

POSITION SUMMARY : The Server Assistant (SA) is responsible for assisting servers in food & beverage service of all tables in a high volume, live entertainment, restaurant, and bar setting. SAs will continuously assist the Restaurant Server to enhance the guest experience; while anticipating any additional needs to help ensure each guest has a wonderful and unique visit to our venues. Duties include exceptional service to every guest in a professional manner. Transport materials/supplies and assist the Restaurant Server with beverage and food service in all areas, as well as maintain the cleanliness of all work areas and equipment.


*This is a tipped position with a standard hourly pay rate of $12.00 per hour. The pay-range of $30-$35 per hour is the combined hourly wage with an average of tip out per hour for current Server Assistants.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO :


- Assist restaurant servers in tasks necessary to maintain their tables and assist their guests throughout the visit.


- Provide friendly, efficient, knowledgeable, and helpful service of food and beverage in accordance with established quality and time standards.


- All SAs should have complete knowledge of the food and bar menus, as well as a complete understanding of host and support staff procedures


- Prepare restaurant tables with special attention to sanitation and set-up


- Assure tabletops and chairs are sanitized as well as floor area around them


- Understand and read a food or beverage order.


- Ensure food is served in accordance with safety standards (e.g., proper temperature)


- Confirm that each order has appropriate preparation, plate/glassware, garnish, presentation, necessary serving utensils and is complete before taking it to a guest.


- Must say the name of food and beverages delivered to guests.


- Carry dishes from bars and tables to kitchen dish area


- Maintain a good rapport with the FOH & BOH management teams


- Inform management of any complaint, comments, or incidents


- Ability to communicate effectively with guests, Team Members, and Management in both written and verbal form


- Respond to Guest inquiries and requests in a courteous, knowledgeable, and polite manner


- Maintain line of sight/atmosphere control by circulating through your work areas throughout shift


- Keep all tabletops, floors, and service areas clear/free of dirty glasses, and any unnecessary items throughout shift


- Keep service station and service equipment storage organized


- Ensure daily/nightly/weekly and opening/running/closing duties are completed


- Clean all spills and waste immediately. Sweep and mop as needed. Place all trash in proper receptacles.


- Observe and anticipate guests needs, deliver all items to the guests in a timely and accurate fashion. Must have the ability to manage time effectively with minimum supervision.


- Adhere to all departmental appearance and uniform standards while always maintaining professionalism


- Will follow all company and department policies and procedures, practices, and guidelines.


- Performs other job-related duties as assigned

IN ADDITION TO THE AFOREMENTIONED ESSENTIAL JOB FUNCTIONS, THE SERVER ASSISTANT WILL BE EVALUATED ON THE FOLLOWING LEADERSHIP QUALITIES:


- Accountability


- Adherence to Policy


- Appearance


- Attitude


- Dependability


- Development


- Guest satisfaction


- Job skills knowledge


- Judgment


- Productivity


- Punctuality


- Quality of work


- Teamwork


- Working relationships


- Written and Verbal communication

WORKING KNOWLEDGE /EDUCATION/REQUIREMENTS:


- High School Diploma or equivalent required


- Proof of eligibility to work in the United States


- Must be 18+ years of age

- Ability to access and operate business applications for communication with fellow team members (i.e. email, chat/text messaging)


- Adhere to and enforce company, local, state, and government specific regulations.


- Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times.


- Ability to stand and exert well-paced mobility for the duration of a scheduled shift


- Must be able to lift up to 25 pounds and/or move objects up to 50 pounds


- Work will include indoor and/or outdoor areas. Must have the ability to withstand high and low temperatures


- Work may be performed in small areas with a 3 ft. access.


- Schedule could exceed 30 hours per week and may include overtime when approved by management


- Work varied shifts to include days, nights, weekends, and holidays


- Ability to be exposed to day life/nightlife environmental factors including but not limited to second-hand smoke, excessive noise, flashing/strobe lights, and stress levels related to interacting with guests in a fast-paced environment.

This company participates in E-Verify. Please use the links below to view information on the E-Verify process and your rights in relation to E-Verify.


E-Verify Participation Poster


IER Right to Work Poster

TC Restaurant Group is an Equal Opportunity Employer.