LN Venues, Operations Manager - Fillmore New Orleans

Job Summary We are seeking a motivated and experienced Operations Manager to work with the Venue Management team. This exempt role reports to the General Manager and will be responsible for managing all aspects of facility operations and maintenance, partnering with the leadership team in the market, front of house operations, preventive maintenance, third‑party contracting, limited governmental relationships, staffing, and ongoing venue set‑up and tear‑down, along with day‑of‑event operations. Key Responsibilities Ensure that all outstanding tasks are handled either personally or through delegation to other staff members when appropriate. Recruit, hire, train, and supervise part‑time staff/supervisors of multiple departments including Security, Maintenance, Cleaning, Ushers, and Guest Services. Develop and oversee overhead expense budgets for repairs, maintenance and venue supply expenses. Work with the General Manager to assist in the preparation of the annual operations budget. Maintain and monitor records of all incident reports and investigate/manage all pending cases, including interviewing staff or other witnesses and attending arbitration hearings when necessary. Ensure optimum operating condition of all facility equipment such as traffic control and crowd control devices. Investigate and resolve guest‑related complaints. Implement and execute all Live Nation policies, procedures and programs and ensure that company standards are maintained. Manage event staff new‑hire onboarding and training for in‑house positions as well as ensuring proper onboarding. Manage all training programs and ongoing development of event staff. Commit to providing a safe and enjoyable facility for guests and employees. Develop and maintain municipal relationships including police, fire, rescue, traffic and other departments. Coordinate and manage approved subcontractors and third‑party vendors to ensure safe, efficient and successful events. Effectively manage and approve all payroll for in‑house departments. Be responsible for all required governmental reports and files. Oversee and ensure the execution of all operating‑department compliance policies and procedures. Be present onsite for day‑of‑event and non‑event day operations. Other duties as assigned. What This Person Will Bring Proven leader with strong management and communication skills. Capability to review and interpret data analytics and understand the budget for the venue. Extensive knowledge of venue operations and facility management. Minimum two years’ experience as a House/Operations Manager or a comparable role. Experience dealing with police and public officials and acting as a liaison with local municipalities. Experience managing multiple departments with a large number of staff – ideally Security, Guest Services, Ushers and Housekeeping. Computer skills in Microsoft Word, Excel and Outlook. Excellent oral and written communication skills. Experience using Workday or time‑keeping systems is a plus. Physical Demands and Working Environment Fast‑paced environment with moderate to loud noise level. Ability to lift up to 50 lbs. Flexible schedule – days, nights and weekends. Extended periods of prolonged standing, bending, stooping. Ability to wear an earpiece for radio communication. Benefits & Perks HEALTH : Medical, vision, dental and mental health benefits for you and your family, with access to a health‑care concierge and flexible or health‑saving accounts (FSA or HSA). YOURSELF : Free concert tickets, generous paid time off including paid holidays, sick time and personal days. WEALTH : 401(k) program with company match, stock reimbursement program. FAMILY : New‑parent programs including caregiver leave, plus fertility, adoption, foster or surrogacy support. CAREER : Career and skill‑development programs with the School of Live, tuition reimbursement and student‑loan repayment. OTHERS : Volunteer time off, crowdfunding match. Equal Employment Opportunity Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical leave, disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, sexual orientation, intersectionality, or any other basis protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance, the California Fair Chance Act and other applicable laws. We also provide reasonable accommodations for qualified individuals with disabilities, including pregnancy accommodations. Religious accommodations will also be made on a case‑by‑case basis. Hiring Practices This description indicates the general nature and level of work performed by employees in this classification. It does not constitute a comprehensive inventory of all duties, responsibilities, or qualifications required for the position. Live Nation employs a fair and timely recruitment process and will not request payment or equipment purchases as part of the hiring process. #J-18808-Ljbffr