MLS Support Specialist

MetroTex Mls Support Specialist I

Irving, TX USA

MetroTex invites you to consider joining our company. We support one another as we provide superior service, training and support to our members in order to elevate their success in their daily real estate businesses.

Summary: MLS Support Specialist I provides foundational support to MetroTex Multiple Listing Service subscribers and members by assisting with routine inquiries, and administrative tasks. This entry-level role works under direct supervision and focuses on learning Multiple Listing Service systems and procedures.

Duties and Responsibilities:

• Responds to member requests for MLS technical support by phone, email, or in-person.
• Provides assistance with system logins, password resets, and basic product functionality.
• Assists subscribers with basic listing corrections and changes.
• Able to provide basic support on listing violations.
• Documents and escalates unresolved issues to higher-level staff or MLS vendors.
• Maintains digital record-keeping systems.
• Performs other related duties as assigned.

Supervisory Responsibilities:

• This job has no supervisory responsibilities.

Qualifications:

• High school diploma or equivalent.
• 02 years of technical support or customer service experience.
• Basic knowledge of Microsoft Office; ability to learn MLS software quickly.
• Must be able to legally work in the United States without sponsorship.

Other Skills Required:

• Strong communication and interpersonal skills.
• Customer-focused attitude.
• Ability to learn quickly and apply new knowledge.

Competencies:

• Adaptability Adapts to change, open to new ideas and responsibilities, able to deal with frequent change, delays or unexpected events.
• Customer Service Responds to requests for service or assistance, works well with customers, promotes a positive image of the company, strives to solve issues related by customers, meets commitments.
• Dependability Meets deadlines, works independently, accountable, maintains focus, punctual, good attendance record.
• Problem Solving Strives to understand contributing factors, works to resolve complex situations timely, uses reason when dealing with emotional topics.
• Productivity Manages workload, works efficiently, meets goals and objectives.

Physical Demands and Work Environment:

• Occasionally required to stand
• Frequently required to walk
• Frequently required to sit
• Frequently required to utilize hand and finger dexterity
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Must frequently lift and/or move up to 25 pounds
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• Specific vision abilities required by this job include: Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus

Monday through Friday 8:30 am to 5:00 pm with an hour for lunch 37.50 hour work week. Overtime is not required and is authorized with prior supervisor approval.