Customer Service Consultant

Transforming Careers, One Opportunity at a Time At 3i People, we’re more than recruiters; we’re career accelerators. Partnered with cutting‑edge tech firms and innovative companies, we connect top‑tier talent with their dream jobs. Our mission is to open doors for professionals like you to thriving workplaces where you can leave your mark. Title: Title Auditor Duration: Long Term Contract Description Title Auditor I is a position within the Title Services Group. This team member will be responsible for completing automotive related collateral paperwork in adherence to state/county requirements. Effectively communicate, via email or phone calls, with motor vehicle agencies, internal departments and clients regarding title related questions. This position is a fast‑paced role with a demand on achieving contracted service levels and expected to maintain a high level of quality. Key Responsibilities Manage a high volume of tasks in a timely, accurate and efficient manner. Work collaboratively with peers. Adhere to established procedures and compliance requirements when sorting, organizing, validating, pulling, completing paperwork, signing off/executing, shipping, and similar activities. Use company proprietary software for research and data entry. Research, analyze and resolve problems in a timely manner. Consistently meet production and quality goals. Ensure compliance with corporate policies and procedures not to exclude safety and ergonomic training within the internal department. Fax, email and reply to inquiries. Perform other duties, as necessary. As business needs arise, the ability to have a flexible schedule, which may include overtime, may be required, in addition to the established schedule. Job Requirements Education and Experience Minimum High School Diploma, General Educational Development (GED) or comparable completed educational certification. Proficient in using Microsoft Office or Google Suite products. Strong verbal and written communication skills. Excellent people skills, with the ability to effectively collaborate with team members and other departments throughout an organization. Proven ability to organize and prioritize daily work. Preferred but Not Required College degree or certification. Familiarity with automotive, titling or finance industry. Fast paced, high volume, production. Perform routine and repetitive production work. Sit for lengthy periods of time. Prolonged exposure to computer screens. Primary schedule will be 8:00AM – 4:30PM EST/8:30am-5:00pm ET, Monday – Friday. There may be occasions that require overtime, evening, holiday, or weekend shifts. Ability to lift or push up to 35 lbs. Company Overview 3i People has been providing staffing solutions in IT and professional services for over 20 years and has established a reputation for delivering top‑quality talent to meet the unique requirements of their clients. We have developed a deep understanding of the industry and the evolving trends, which enables us to provide our clients with the most relevant talent. Additionally, our vast experience allows us to offer a personalized approach to staffing, catering to each client’s specific needs. #J-18808-Ljbffr