Personal Banker

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits Schedule: Full time Shift: Day (United States of America) Address: 351 S State Rd 434 City: Altamonte Springs State: Florida Postal Code: 32714 Job Description: Reviews reports, prepares correspondence, and participates in special department projects. Processes mail and drop box items, files, and images documents. Maintains customer/potential customer databases and follows up on initial contacts. Responds to member inquiries via telephone and electronic channels, providing prompt, accurate, and courteous information. Other duties as assigned. Opens new accounts and updates existing member information. Promotes various marketing campaigns and cross-sells credit union products. Identifies sales opportunities during member interactions and actively promotes credit union products and services. Resolves account issues, including fee reversals, posting errors, payroll deduction changes, and minimum payment requirements. Troubleshoots plastic card problems, such as activations, fraud claims, processing errors, and new or replacement orders. Processes loan applications, interviews applicants, disburses consumer loans, and conducts follow-up. Handles routine daily tasks, including account balance inquiries, transfer requests, stop payment orders, and changes of address. Greets members cheerfully and determines appropriate responses or directions for their inquiries. Knowledge, Skills, and Abilities: Ability to multi-task, function in a fast-paced environment, and be detail oriented [Required] Ability to problem analyze and problem solve; adaptable, teamwork, stress tolerance, and high energy level [Required] Ability to communicate effectively in both written and oral form in a courteous and professional manner [Required] Ability to use product knowledge and sales techniques to build customer relationships and meet goals [Required] Knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML) Compliance and other regulations and laws related to the position. Ability to interpret regulations and compliance standards [Required] Interviewing skills [Required] Attention to detail and accuracy [Required] Ability to satisfactorily complete on-the-job and/or classroom training [Required] Ability to effectively use multiple systems to identify and communicate products that meet customer needs [Required] Ability to operate a computer and have basic keyboarding skills; proficient in relevant computer applications [Required] Data entry and typing skills; ability to type a minimum of 20 words per minute [Required] Proven track record in sales [Required] Education: High School Grad or Equiv [Preferred] Field of Study: N/A Work Experience: 2+ of experience in a call center or customer service environment [Required] 2+ of experience in consumer lending [Required] Banking and/or credit union experience [Preferred] Additional Information: N/A Licenses and Certifications: N/A Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - Pay Range: $15.61 - $24.97 Background Screening Requirement (Florida Law) Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. #J-18808-Ljbffr