REGIONAL CLINIC NURSE LEAD

Regional Clinic Nurse Lead

The Regional Clinic Nurse Lead is responsible for delivering high-quality, compassionate nursing care to patients in the clinics, as referred by partner organizations or internal programs. This role supports providers through direct patient care, clinical procedures, rooming and intake, phlebotomy, specimen collection, timely documentation, and care coordination, while also overseeing day-to-day clinical workflows, staff adherence to protocols, patient wait times, infection control, and regulatory compliance. The position serves as a clinical resource and operational leader to promote safe, timely, patient-centered care and optimal clinic performance.

Job Responsibilities

Clinical Care

• Perform comprehensive patient intake, assessment, and triage, including vital signs, medication reconciliation, chief complaint documentation, and health history review.
• Perform telephonic triaging- Evaluate patient symptoms to determine urgency using established protocols.
• Prepare patients for examinations and procedures, ensuring proper positioning, consent, and comfort.
• Perform phlebotomy, specimen collection, EKGs, point-of-care testing, medication administration via routes appropriate within scope of practice, wound care, and other clinical procedures within scope of practice.
• Administer medications and treatments as ordered and in accordance with clinical protocols and licensing standards.
• Follow up with lab/diagnostic results as ordered by provider.
• Assist providers during examinations, procedures, and minor treatments.
• Ensure accurate, timely documentation in the organization's electronic medical record (EMR).
• Monitor patients for adverse reactions or changes in condition and escalate appropriately.
• Provide patient education regarding medications, hospital discharge instruction, outpatient visit after care, diagnostics, chronic disease management, preventive care, and health promotion.
• Collaborate with partner organizations, care coordinators, and internal departments to meet patient needs.
• Participate in interdisciplinary case conferences and clinical meetings as needed.
• Only act within the scope of the individual's authority to practice
• Responding to medical emergencies and supporting drills/evacuation as required.
• Meet a standardized set of competencies for the specific position description established by the PACE organization before working independently.
• Acting member of the IDT.

Medical Practice Oversight

• Provide day-to-day clinical guidance, supervision (which includes but not limited to coaching, onboarding support, competencies, implementation of workflows, feedback), functional oversight to the clinic support staff in collaboration with the Medical practice manager.
• Escalate performance, safety events, compliance or patient concerns to leadership in a timely manner using established protocols.
• Actively manage patient flow to minimize wait times and optimize provider productivity.
• Coordinate room utilization, scheduling flow, and staffing coverage in collaboration with clinic leadership.
• Proactively identify bottlenecks, delays, and operational issues and implement real-time solutions.
• Ensure exam rooms are properly stocked, cleaned, and prepared between patients.
• Maintain appropriate inventory levels of medical supplies and equipment.
• Promote a positive patient experience through professionalism, responsiveness, and compassionate care.
• Ensure compliance with all applicable regulatory standards (DOH, CMS, OSHA, HIPAA, infection control, medication safety).
• Maintain accurate logs, temperature monitoring, medication storage compliance, and equipment checks.
• Coordinate referrals, diagnostic testing, authorizations, and follow-up appointments as needed.
• Communicate effectively with providers, care teams, administration, and external partners.
• Participate in staff meetings, huddles, and operational improvement initiatives.
• Perform other duties as assigned to support clinic operations.
• Designated Areas:
• Area 1: Bronx, Westchester, Upper Manhattan
• Area 2: Queens, Brooklyn, Lower Manhattan
• Area 3: Queens, Long Island

Schedule: 8:30 AM 5:30 PM

Weekly Hours: 40

Qualifications

Education: Degree from an NLN-accredited nursing school (RN, BSN required or at least five (5+) years of experience in health care setting).

Experience:

• Minimum of three (3+) years of clinical nursing experience, including 1-2 years in a Diagnostic Treatment Center or a similar healthcare setting, preferred.
• Skills: Strong clinical assessment and critical thinking abilities, excellent communication skills, and the capacity to manage multiple participant cases effectively.
• Minimum of one (1) year of experience working with a frail or elderly population or, if the individual has less than one (1) year of experience but meets all other requirements, must receive appropriate training from the PACE organization on working with a frail or elderly population upon hiring.

Licensure: Current active and unrestricted license as a Registered Nurse in New York State.

Additional Requirements:

• Available for weekends/nights/on-call coverage as needed.
• Ability to travel to participants' homes and work in varying environmental conditions, if needed.
• Proficiency with computers and electronic health record (EHR) systems.
• Experience with long-term care or managed care systems beneficial.
• Vehicle and current New York State driver's license required preferred.
• Be legally authorized (for example, currently licensed, registered, or certified if applicable) to practice in the State in which the healthcare professional will perform the function.
• Be medically cleared for communicable diseases and have all immunizations up-to-date before engaging in direct participant contact.

Physical Requirements

Individuals must be able to sustain certain physical requirements essential to the job. This includes, but is not limited to:

• Standing Duration of up to 6 hours a day.
• Sitting/Stationary Positions Sedentary position in duration of up to 6-8 hours a day for consecutive hours/periods.
• Lifting/Push/PullUp to 50 pounds of equipment, baggage, supplies, and the ability to lift patients safely and using OSHA guidelines, etc.
• Bending/Squatting Must be able to safely bend or squat to care for patients, use medical supplies, etc.
• Stairs/Steps/Walking/Climbing Must be able to safely maneuver stairs, climb up/down, and walk to access work areas. The position requires the individual to be able to travel and walk between sites/locations and work areas throughout the day.
• Agility/Fine Motor Skills - Must demonstrate agility and fine motor skills to operate and activate equipment, devices, instruments, and tools (ie. typing, use of medical supplies, equipment, etc.)
• Sight/Visual Requirements Must be able to visually assess patients, read orders, type/write documentation, etc., with accuracy.
• Audio Hearing and Motor Skills (Language) RequirementsThe candidate Must be able to listen attentively, document information from patients, community members, providers, etc., and accurately process intake information through audio processing. In addition, the candidate must be able to speak comfortably and clearly with language and motor skills so that customers can understand the individual.
• Cognitive Ability Must be able to demonstrate good decision-making, reasonableness, cognitive ability, rational processing, and analysis to satisfy essential functions of the job.

Disclaimer: Responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of the company.

We are an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, height, weight, or genetic information. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.