Jr Universal Banker

Objective Of Position The Jr. Universal Banker is responsible for assisting the Universal Bankers (UBs) and conducting cash vault transactions in an accurate and timely manner. This role provides sales and servicing of all bank products and services. The Jr. Universal Banker will work with other universal bankers, operations, and sales teams to achieve deposit, business, and consumer relationship growth while providing operational support and exceptional customer service. Duties And Responsibilities Greets customers and directs incoming calls to appropriate staff. Accurately processes transactions and new account openings in a timely and professional manner. Constantly looks for ways to improve processes that will enhance the customer experience and communicates those ideas to Branch Management. Assesses and handles retail customers’ banking needs and processes customer/account information, including cash handling. Assists with opening and servicing accounts and identifies cross‑selling opportunities for new and existing customers. Assists UBs with calls on potential or existing customers to develop new business by promoting the bank’s services and products, with the goal of expanding relationships and profitability. Displays exceptional customer service and sales skills and maintains a professional attitude. Maintains accuracy and compliance in all account documentation. Minimizes risk of losses, including cash differences and other controllable losses. Maintains current knowledge of all Federal and State laws and regulations, along with the Bank’s policies and procedures. Processes teller transactions in an accurate and timely manner (e.g., deposits, withdrawals, payments, transfers, check cashing, negotiable purchasing). Processes and validates accuracy of coin and currency amounts related to incoming and outgoing cash shipments. Maintains current knowledge of competitor products, services, and current promotions. Performs other duties as assigned. Qualifications High School Degree or GED required. Some work experience preferred. 1+ years of experience as a teller or personal banker is a plus. Prior banking experience is preferred but not required; open to candidates with proven success in hospitality, retail sales/service, or similar customer‑facing roles. Must be detail oriented with excellent organizational skills. Team player with a strong desire to learn, exercise good leadership skills, independent judgment, discretionary thinking, creativity, and ability to work in a fast‑paced environment. Strong knowledge of Microsoft Office preferred. Working knowledge of banking regulatory requirements. Knowledgeable about a wide variety of retail bank products and administrative support. Strong time‑management skills and attention to detail. Ability to communicate in a professional, accurate, and clear manner with internal & external stakeholders. Makes sound judgments regarding customer service and risk to the bank, effectively balancing both. Understands when to elevate a problem or situation to management for resolution. Continually seeks ways to complete tasks and duties efficiently, cost‑effectively, and productively without sacrificing excellent customer service. Must be able to lift 30 pounds. Physical Demands / Work Environment Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office equipment. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices. At Byline Bank, we value work‑life flexibility and support a hybrid work environment for this position. This role allows a combination of remote and in‑office work, with occasional visits to the office based on business needs. Specific in‑office days may vary and will be discussed during the interview process. Compensation & Benefits Byline Bank offers competitive industry‑rate salary bands with the goal of retaining and growing talented individuals. The salary range for this position is $20.19 to $27.40 per hour, with potential discretionary bonuses and other benefit programs. In addition to the salary, Byline provides benefits including medical coverage, dental, vision, disability, 401(k), paid time off, and more. Additional Information Byline Bank is an Equal Opportunity Employment / affirmative action employer dedicated to providing an inclusive workplace where diverse differences are welcomed, respected, and valued. We are committed to equal employment opportunity for all employees and to providing a workplace free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran status, family medical history or genetic information, family or parental status, or any other status protected by applicable laws and regulations. Byline Bank will not tolerate discrimination or harassment on any of these characteristics. Byline Bank is committed to providing reasonable accommodations for candidates with disabilities throughout the recruiting process. If assistance is needed, contact us directly at View phone number on click.appcast.io, Option #2. Eligible candidates: This role is not eligible for visa sponsorship now or in the future. #J-18808-Ljbffr Byline Bank