Triage Supervisor, RN

OLE Health provides an inclusive workplace that promotes and values diversity and life experience.

OLE Health encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples,

people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of

all ages and religions, and individuals who have been affected by the legal system.

YOU ARE WELCOME HERE.

***The following reflects requirements and essential functions of this position but does not restrict tasks that may be assigned. Essential functions include basic job duties, core elements, or fundamental responsibilities that an employee must perform to hold the position. Employees must be able to perform these essential functions with or without reasonable accommodation (accommodation may be requested). Duties and responsibilities are not all-inclusive, and they may be assigned or reassigned to this job at any time, due to reasonable accommodation or any other reason. ***

MINIMUM POSITION REQUIREMENTS: EDUCATION, EXPERIENCE, SKILLS/TRAINING (state required or preferred)

Accredited RN program or higher required.

Current unencumbered California Registered Nurse license required.

Current BLS/CPR certification required.

Previous RN work experience in a triage setting preferred.

Managerial experience preferred

Strong analytical and problem-solving skills are required.

Strong interpersonal and customer service skills required; must have the ability to work with a diverse population.

Strong verbal and written communication skills; Bilingual (English/Spanish) language preferred.

Strong computer and data entry skills required; electronic health record system preferred.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES (add or delete if necessary)

Provide telephone, electronic, and in-person triage services, utilizing clinical judgment and evidence-based protocols to assess patient needs and determine appropriate levels of care

Serve as a clinical resource and subject matter expert for triage staff, providers, and interdisciplinary care teams.

Coordinate patient care, facilitate communication among providers and care teams, and support continuity of care across the organization.

Deliver patient education and health coaching related to treatment plans, medications, preventive services, and chronic disease management.

Ensure accurate, timely, and compliant documentation of all triage activities within the electronic health record.

Provide day-to-day oversight of triage operations, including staffing support, workflow management, service coverage, and performance monitoring.

Develop, implement, and maintain standardized triage protocols, workflows, clinical guidelines, and best practices to ensure consistency, quality, and regulatory compliance.

Lead training, onboarding, competency validation, and ongoing professional development programs for triage staff.

Drive the expansion and standardization of triage services across all counties, improving patient access, operational efficiency, and consistency of care delivery.

Collaborate with clinical and operational leadership to identify opportunities for quality improvement, patient safety initiatives, workflow optimization, and enhance patient experience.

Monitor key performance indicators, patient outcomes, response times, documentation quality, and satisfaction metrics, implementing corrective actions and improvement plans as needed.

Promote a culture of clinical excellence, accountability, collaboration, continuous improvement, and patient-centered care while supporting organizational goals and strategic initiatives.

Performs other duties as assigned.