Collections Analyst

Location: Schaumburg, IL (currently hybrid with up to 50% remote) Your Mission in the Finance Team At TouchTunes, your work matters! We’re looking for a customer focused and detailed Credit & Collections Specialist to join our Accounts Receivable team. In this fast‑paced and collaborative environment, you will use your sharp analytical skills to solve problems and build strong, trusted relationships with our customers. Responsibilities Manage designated customer accounts based on territories and resolve any discrepancies Communicate with customers by phone and/or e‑mail regarding amounts due or past‑due and notate results Research and handle any billing discrepancies and disputes Process aging report and analyze assigned customer portfolio Perform account/payment reconciliation Resolve collection issues through payment agreement with customers Establish strong customer relationships both internal and external Prepare credit memos as needed Apply or refund weekly or monthly credits to customers’/operators’ accounts Update credit card spreadsheet for AR to process Prepare weekly debits to operators accounts Additional duties as assigned Qualifications High School diploma required 2+ years of related business experience Prior experience using report functions of company‑wide ERP Proficient with Microsoft Suite, including MS Excel Strong written and verbal communication skills Lead by example and exemplifies the company’s core values and behaviors Problem‑solving skills Ability to work independently and in a team Customer service orientated Ability to quickly transition from one task to another Work Requirements Deductive Reasoning — the ability to apply general rules to specific problems to produce answers that make sense. Written Comprehension — the ability to read and understand information and ideas presented in writing. Inductive Reasoning — the ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Oral Comprehension — the ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression — the ability to communicate information and ideas in speaking so others will understand. Ability to perform primarily sedentary work, frequently using a computer (visual acuity, fine motor skills) and telephone (talking/hearing). Must be authorized to work in the United States. Benefits Hybrid Work Environment: Hybrid schedule with 50% work‑from‑home and in‑office time, with the ability to work anywhere in the world for up to 2 months per year. Financial Wellness: Annual performance bonus, long‑term company bonus, 401k matching, life insurance. Comprehensive Benefits: Competitive health insurance and disability coverage, a Lifestyle Spending Account, access to telemedicine, and an unlimited sick days policy. Professional Development: Continuous hands‑on learning with access to e‑learning platform, tuition reimbursement, and peer mentorship. Accessibility: An inclusive workplace designed to accommodate people with disabilities. Equal Employment Opportunity Statement TouchTunes is an Equal Employment Opportunity / Affirmative Action employer. TouchTunes provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr