Program Manager 2 - RFID Enterprise Capabilities - HYBRID

Since 1901, Nordstrom has been committed to delivering exceptional customer experiences, focusing on exceeding expectations across physical and digital channels. The Inventory Operations function plays a critical role in optimizing how inventory is ordered, moved, tracked, and exhausted, acting as a bridge between Supply Chain and Stores to deliver speed, accuracy, and financial integrity. A Day in the Life Support enterprise-wide RFID programs across the inventory lifecycle, contributing to execution, launch, and adoption of key initiatives. Translate RFID enterprise strategy into executable plans, breaking down initiatives into sequenced workstreams with clear milestones, dependencies, and success metrics. Contribute to supplier tagging programs, including supporting tagging specifications and standards, assisting with vendor onboarding and compliance, and addressing gaps in data quality or execution. Support RFID coverage and compliance operations, partnering with business and technology teams to triage defects, perform root‑cause resolution, and inform category and vendor expansion strategies. Assist with delivery of new RFID‑enabled capabilities, including pilots, business‑case validation, and development of repeatable scale plans in partnership with Product, Technology, and Operations teams. Maintain program governance and execution discipline, including intake tracking, dependency documentation, risk logging, and preparing status communications for cross‑functional partners and leadership. Partner with data and analytics teams to support RFID execution telemetry, compliance reporting, and shrink/support analytics, contributing to scalable and self‑service tools that reduce manual data work. Serve as a reliable coordination point across Stores, Supply Chain, Merchandising, Product, Engineering, Finance, Store Technology, and Asset Protection to support priority alignment and issue resolution. Support work with external partners, including industry groups and specialist advisors, to stay current on standards evolution and emerging best practices. Anticipate adoption and change‑management needs, ensuring RFID capabilities are supported with clear standards, operational workflows, training, and readiness documentation as they scale. Navigate ambiguity and competing priorities, contributing to well‑reasoned decisions that balance customer experience, operational impact, and financial integrity. Qualifications Bachelor’s degree required; MBA or relevant Master’s degree a plus, or 4+ years of experience in program management, consulting, strategy, or operations. 5+ years of experience in program management, product management, consulting, or operations, with progressively larger responsibility supporting cross‑functional teams. Knowledge of RFID technology and standards, with experience in inventory or merchandising operations, supply chain, store execution, and/or asset protection in a retail environment. Understanding of merchandising operations and how supplier or vendor needs connect to them a plus. Demonstrated success supporting complex, enterprise‑scale programs in ambiguous, fast‑paced environments. Ability to lead through influence, building alignment across stakeholders across multiple functions without direct authority. Experience supporting strategy‑to‑execution work, including contributing to roadmap development, sequencing, dependency management, and delivery of measurable outcomes. Comfort partnering with product, engineering, analytics, and operations teams to deliver technology‑enabled capabilities. Strong business acumen, with the ability to understand operational, financial, and risk considerations and incorporate them into program decisions. Excellent written, verbal, and executive‑level communication skills, with a proven ability to synthesize complexity into clear narratives and decisions. Highly organized with strong judgment, able to balance competing priorities while maintaining delivery focus. Proficiency in Excel and PowerPoint; experience with program management or project tracking tools a plus. Pay Range Details $93,500.00 – $155,000.00 annual, dependent on location, job‑related knowledge, skills, and experience. Benefits Medical/Vision, Dental, Retirement and Paid Time Off Life Insurance and Disability Merchandise Discount and Employee Assistance Program (EAP) 401(k) plan, PTO accruals, holidays, and other standard benefits Performance‑based incentive/bonus opportunities Legal Notice Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location or visit Nordstrom will conduct background checks after a conditional offer and considers qualified applicants with criminal histories in a manner consistent with applicable legal requirements in Los Angeles, California and San Francisco, California. For additional state and location‑specific notices, please refer to the legal notices on the Nordstrom Careers site. #J-18808-Ljbffr Nordstrom Inc