Junior Call Center Systems Administrator

Responsibilities Administer and configure Five9 and other call center platforms Maintain and optimize IVRs, call queues, campaigns, dialing strategies Manage user provisioning, role assignments, phone numbers, and messaging flows Monitor and fine-tune call pacing, system performance, and platform reliability Resolve call center agent system issues while providing exceptional customer service Administer and support additional company phone systems Maintain expertise across supported call center platforms and integrations Contribute to system improvement projects, document Standard Operating Procedures (SOPs) Requirements 1-2 years experience supporting or administering Call Center platforms, preferably Five9 or similar CCaaS platforms Associate or Bachelor’s degree in information technology, computer science, or related field Hands-on experience with IVR Configuration, call routing, and real-time monitoring Working knowledge of dialer configurations and list management Proven ability to support call center systems, troubleshoot issues, and implement fixes Ability to work collaboratively in a team environment and across departments Strong analytical, problem solving and organizational skills and customer service orientation Strong communication skills with the ability to translate technical concepts for non-technical stakeholders Hard Skills Call Center Platform Administration Dialer Configuration List Management User Provisioning Role Assignments Soft Skills Analytical Skills Problem Solving Organizational Skills Communication Skills Team Collaboration Certifications & Qualifications Associate Degree in Information Technology Bachelor’s Degree in Computer Science #J-18808-Ljbffr