Manager, Member Experience
Jobtailor
Responsibilities Enhance and maintain a member-centric culture Identify, plan, and execute member experience efforts Oversee the organization’s Voice of the Member program Provide strategic leadership in identifying trends and risks Act as a key driver of enterprise-wide member experience strategy Establish and maintain enterprise standards for member experience Accountable for monitoring and improving member experience KPIs Lead organizational change management efforts related to member experience initiatives Collaborate with stakeholders to enhance member experience through all delivery channels Synthesize feedback across various channels for improvement opportunities Drive project results through Agile methodologies Monitor industry trends and raise opportunities to senior leadership Requirements 4 Year / Bachelors Degree Preferred 7 Years relevant experience or equivalent combination of training and experience 3 Years analytical experience 5 Years leadership experience preferred Experience with Voice of Customer (VoC) platforms (e.g., Qualtrics, Medallia) preferred Strong proficiency with tools and applications commonly used in data analysis and process improvement Must have prior financial institution experience Ability to analyze and synthesize data and identify trends Process-flow modeling experience a plus Experience with Agile workflows preferred #J-18808-Ljbffr Jobtailor
Vacancy posted 4 days ago
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