Remote Issues & Program Manager, Product Operations

OnePay is the consumer fintech trusted by millions of Americans to make money better. Our financial system is broken. We're an all-in-one financial services platform that brings together banking, high-yield savings, credit cards, point-of-sale lending, investing, and crypto in one place. We also partner with employers, HCM providers, gig platforms, and others to deliver embedded financial services to millions of employees and frontline workers. Our customers don't have time to wait... and neither do we. As an Issues & Program Manager on the Product Operations team, you'll own our Issue Management Program end to end - triaging issues, driving root cause analysis, and leading containment and remediation through to closure. You'll also serve as a project manager on our most critical product initiatives, partnering across Product, Engineering, Legal, Compliance, and Operations to deliver new features and raise the bar on how we build and launch. This is a high-impact, high-visibility role for someone who thrives at the intersection of cross-functional execution and continuous improvement. Build and continuously improve processes - including automation and AI tooling - that increase organizational efficiency, documentation quality, stakeholder alignment, and reduce dependency across the issue remediation lifecycle Partner cross-functionally with Legal, Compliance, Operations, Product, Risk, and Engineering teams to drive issues to timely resolution Track and manage issue containment and remediation Drive execution of product launches end to end, ensuring cross-functional readiness across Product, Design, Engineering, Marketing, and Operations Manage relationships with partners, including banking and strategic partners, serving as a key point of coordination and communication 10+ years of experience in technology-based project management, product operations, or a related role within fintech or technology ~ Experience working on issues management, or regulatory compliance, or risk-adjacent projects - you understand the cadence of controls, audits, or policy-driven timelines and know how to keep product work moving within those constraints ~ Strong data skills- you can pull and interpret reports, build your own dashboards, and answer operational questions without waiting on an analyst ~ Ability to operate in ambiguity, manage multiple priorities, and independently drive projects forward in a fast-paced environment ~ Competitive base salary, stock options, and health benefits from Day 1 ~Remote-friendly (US), flexible time off (FTO), and opportunities for growth ~ We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at View email address on click.appcast.io.