Nurse Concierge - BioPlus Specialty Pharmacy

• Introduce and inform current and new immunoglobulin patients and referral sources about the services and programs offered.
• Provide additional touchpoint to customers, be a resource for outside salespeople, and help solve problems as needed.
• Oversee the referral process and maintenance of EMR.
• Ability to thoroughly understand and explain organizations Infusion product offerings and key benefits to current and potential patients and physician customers.
• Act as the single point of contact for patients and referral sources ensuring high levels of customer satisfaction.
• Provide industry leading customer service and advocacy for BioPlus patients and customers.
• Intervene immediately when a potential bottleneck in our system may occur.
• Develop and distribute consumer/patient educational materials and resources.
• Communicate the story and explain competitive advantage.
• Discuss insurance limits and parameters of policy with patients prior to beginning services.
• Act as a liaison between home health agencies, home infusion center and physicians to coordinate discharge, plan for patient care and establish Plans of Treatment.
• Coordinate therapeutic monitoring pertinent to therapy with home health care agency, laboratory and specialty infusion center pharmacy.
• Coordinate pharmacy dispensing schedule with delivery of drugs and supplies.
• Verify disposable supplies are packed and are appropriate for patient needs.
• Coordinate with home health care agency, laboratory and specialty pharmacy for injectable self-administration teaching, lab coordination and shipment arrangements.
• Coordinate patient care at refill establishing current response to therapy and ADR/Adherence occurrences, forwarding all clinical calls to appropriate clinician, under the supervision of the pharmacist.
• Responsible for all activities and duties including but not limited to appropriate communications via progress notes, arranging nursing, patient communications, health care professional communications, completing scheduling board, as well as scheduling shipments via patient contact and communication in computer system, e-mail system and verbally.
• Coordination involvement and auditing of requirements of specific clinical programs as per policy and procedures. (REMS, IgG, Hemophilia, etc.)
• Participate in center QA&I to ensure achievement of excellence.
• Ensure compliance with all Policies and Procedures and Pharmacy and Nursing laws and regulations.

• Requires BA/BS in a health related field and minimum of 5 years of clinical experience; or any combination of education and experience, which would provide an equivalent background.
• Current, unrestricted RN license in applicable state(s) required.
• Multi-state licensure is required if this individual is providing services in multiple states.

• Prior IV therapy/infusion experience preferred.
• Certification as a Case Manager is preferred.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact View email address on aplitrak.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act