Sr. Field Service Technician - Appleton, WI

Senior Field Service Technician

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

This position is tailored for an experienced, high-level Senior Field Service Technician who will serve as a technical expert and leader in supporting complex vehicle repairs and field operations. The role requires an adaptable, team-oriented leader capable of driving continuous improvement, mentoring junior team members, and tackling complex diagnostic challenges in a fast-paced environment. While based primarily at a service center, this role may involve operating remotely, traveling to remote locations, or working at production plants to provide advanced field support as business needs demand. Candidates will be evaluated against a comprehensive spectrum of advanced technical skills and leadership capabilities.

Core Responsibilities

• Advanced Diagnostics & Complex Repairs: Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections on vehicles both inside service centers and in field settings (customer sites, mobile routes, or remote locations).
• Technical Support & Remote Troubleshooting: Provide high-level diagnostic guidance to field service teams and perform remote diagnostics or repairs for issues that can be safely addressed without local vehicle access by evaluating logged vehicle data and technical schematics.
• Leadership & Mentorship: Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
• Advanced Tools & Methodologies: Utilize specialized diagnostic tools (e.g., PICO-Scope, PCAN, Kavaser Memorator, breakout boxes) to resolve complex electrical, high-voltage, and network faults.
• Quality & Process Standardization: Conduct thorough road tests to verify repair quality, champion continuous improvement processes, and drive high standards across repair workflows.
• Parts Operations & Systems: Oversee complex parts operationsincluding ordering, receiving, inventory management, and billingto ensure quality and operational efficiency.
• Documentation & Technical Feedback: Produce high-quality documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
• Customer & Cross-Functional Engagement: Interact professionally with customers, suppliers, and internal teams during escalation resolutions or mobile outreach events.

Key Qualifications

• General & Operational Requirements: High School Diploma, GED, or recognized equivalency credential preferred. Graduation from an accredited automotive repair school or vocational program preferred. Minimum age of 21 years old. Valid driver's license with a clean driving record (no suspensions or revocations within the past 35 years). Ability to drive a non-commercial truck and trailer preferred. Availability for a standard 40-hour workweek, including weekends, holidays, early morning, evening, or overnight shifts as required. Ability to travel to regional locations or production plants as needed. Proficient in Windows/Mac environments, work order management systems, and specialized engineering/diagnostic documentation systems. Physical capability to perform occupational tasks (sitting, standing, bending, kneeling, and lifting up to 50 lbs). State mechanic certifications where required by jurisdiction (e.g., Michigan certifications in front end, suspension, steering, brakes, electrical, and HVAC).
• Experience & Leadership: 5 to 8+ years of automotive repair experience preferred, with extensive experience in bumper-to-bumper diagnostics. 3 to 8+ years of hands-on experience working on vehicle High Voltage (HV) systems and HV diagnostic work. Experience in leadership or supervisory roles (e.g., Shop Foreman, Team Lead, or Technical Mentor) preferred. Demonstrated background in continuous improvement, process standardization, and escalation management.

Pay Disclosure

The hourly range for this role is $28.95 to $54.75 for Wisconsin based applicants. This is the lowest to highest hourly rate we in good faith believe we would pay for this role at the time of this posting. An employee's position within the hourly range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate may be eligible for annual performance bonus. We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian's 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at View email address on click.appcast.io.