Dispatcher/Service Coordinator
$45k - $55kAshton Solutions
Take the next step in your career as a Dispatcher/Service Coordinator with a supportive team, room for career growth, and comprehensive benefits!
Ashton Solutions is a fast-growing MSP (tech support company) servicing businesses across the Northeastern Ohio Region. We are looking for a Dispatcher/Service Coordinator to become a part of our collaborative team. You’ll ensure that service requests received are dispatched, scheduled and followed up on in a manner that adheres to Ashton Solutions’ industry-leading SLA and service delivery standards. This is an on-site role in Beachwood, Ohio.
We'll Provide:
- Retirement plan, health insurance benefits, paid time off
- Friendly, people-focused management and technical mentors
- Strong core values within a tight-knit team
- Salary of $45,000-55,000 based on experience
- Schedule of 7:30am-5:30pm
What You’ll Do:
- Manage system monitor alerts and end-user service requests to ensure courteous, timely, and effective resolution of service issues, according to respective Service Level Agreements (SLA)
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
- Build rapport and elicit problem details from help desk customers
- Identify priority and urgency of issues and ensure they are addressed by the service team accordingly
- Assist with managing engineering staff schedules for maximum utilization and efficiency
- Assist with the coordination for setup and installation of new and existing equipment, hardware, and software upgrades.
- Facilitate service request handling and escalation policies and procedures.
Skills You’ll Need:
- Strong interpersonal skills, positive mentality, and ability to change tasks rapidly—as a service business, we expect the unexpected to disrupt our plans
- Confidence and commitment to top-tier customer service in a fast-paced environment
- Ability to stay organized and follow tasks through to completion with accuracy
- Willingness and ability to learn new applications and skills
- Office 365 experience
- Knowledge of basic computer use, including PCs, printers, and network components
- Ability to present ideas in user-friendly language to non-technical staff and end users
- Familiarity with Managed Service Provider (MSP) software tools such as HaloPSA, ConnectWise, etc. is a plus
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Vacancy posted 5 hours ago
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