Senior Tech Support Lead: Complex Escalations & Impact
PayRange
A leading fintech company in Portland is seeking a Senior Technical Support Specialist to manage complex technical issues and drive continuous improvement in support processes. This role involves providing troubleshooting expertise, acting as an escalation point for support teams, and ensuring high-quality support experiences for both B2C and B2B customers. Candidates should have over 5 years of experience, strong analytical skills, and the ability to communicate technical information effectively. A flexible schedule may be required to meet customer needs. #J-18808-Ljbffr PayRange
$60k
Insight Global in Portland, Oregon is seeking a Senior Technical Support Specialist to lead the resolution of complex technical issues while serving as the primary escalation point for Tier 1 and Tier 2 support. This onsite role requires strong partnership with Product...Senior$183.8k - $263.6k
...TeamThe Global Meraki Escalations and Product... ...team is dedicated to leading Customer Escalations... ...with Meraki Support, Development Engineering... ...issues, customer-impacting product behaviors,... .... Mentoring senior engineers, aspiring... ...experience leading complex technical investigations...SuggestedFull timeTemporary workLocal areaFlexible hoursShift work- On is seeking an On-Site End User Support Senior Specialist to act as the primary escalation point for the Global Service Desk. This role focuses on complex hardware, software, and SaaS issues... ...1 teams, manage walk-in support at Tech Basecamp, and collaborate with Security...Senior
$105.4k - $124k
...enabling the communities we support to grow and succeed in the right... ...highest level of technical escalation support for the Converge payment... ...investigating and resolving complex production incidents... ...technical teams to diagnose issues impacting production environments. The...SeniorFull timeLocal area3 days per week$173.4k - $260.2k
...a Fortune 500 company and a leading AI platform for managing people... ...building smarter solutions, supporting customers, or creating a space... ...when necessary to replicate complex testing or integration scenarios... ....Basic Qualifications: Senior Partner Technical Enablement...SeniorFull timeWork at officeRemote workHome officeFlexible hours$109k - $149.88k
...International?Join our Mission to Lead the Future of Snacking. Make It With Pride.Senior Technical Oven Lead will... ...will contributeYou will support development,... ...ability to handle multiple, complex projects, prioritize,... ...sites · Your contributions impact product quality, process...SeniorFull timeWork at officeRelocation package$139.3k - $203.6k
...engineer who enjoys solving complex security problems... ...practices in agile engineering.Lead the design and delivery... ..., MySQL, and Redis to support reliable, scalable... ..., identify risks, and escalate issues when needed. You... ...solutions are everywhere, our impact is everywhere. We are...SeniorFull timeTemporary workLocal areaRemote workFlexible hours- ...passionate about leading and being a part of... ...both Mid-Career and Senior level candidates.... ..., build, and support the systems that protect... ...to work on high-impact security and identity... ...services. Solves complex problems; takes a... ...seeks resolution. Escalates unresolved...SeniorFull timeFor contractorsWork at officeLocal areaShift workNight shift
$115k - $145k
...experienced SAP PP-ME Senior Consultant, you... ...responsible for supporting the overall project... ...teams, including escalating any matters that require... ...collaborate with leading solution providers... ...our clients' most complex challenges. This... ...is to make an impact that matters for our...SeniorWork at officeLocal areaVisa sponsorship$95k
NAVEX is seeking a Senior Software Engineer in Lake Oswego, Oregon, to join our Product Engineering team. In this hybrid role, you will... ...position offers a starting salary of $95,000 per annum, reflecting the value and impact of your work at NAVEX. #J-18808-Ljbffr Navex IncSenior- ...experiencedSAP Commerce Cloud Senior Developer, you will... ...be responsible for supporting the overall project... ...technical teams, including escalating any matters that... ...solve our clients' most complex challenges. This makes... ...purpose is to make an impact that matters for our people...SeniorVisa sponsorship
$105.4k - $207.8k
...services that simplify complexity, we enable our clients... .... Work You’ll Do As a Senior Consultant, Strategy,... ...be responsible for.. Leading requirements workshops... ...notes, and deployment support materialsCollaborating... ...outcomes - is designed for impact. Serving federal,...SeniorLocal area- Job Title: Atlassian Guard Senior Technical Lead Location: Vancouver, BC Work Arrangement... ...administration, security controls, technical support, audit monitoring, data protection,... ...Lead technical reviews, escalations, knowledge transfer, and continuous improvement...SeniorFull time
- ...Institute is seeking a TI Sr. Clinical Research Assistant to manage oncology study data, regulatory documentation, and coordination of complex trials under minimal supervision. The role covers start-up tracking, IRB/consent workflows, budget and contract processes, data...SeniorContract work
$124k - $280k
...others, coming together to solve complex problems. As you increase in... ...to take action and when to escalate. You are expected to solve... ...and experiences you need to lead and deliver value at this level... ...limited to:Craft and convey clear, impactful and engaging messages that...SeniorFull timeH1b$25k - $35k
Insight Global is seeking a Senior Technical Support Specialist in Portland, Oregon. This role requires strong technical expertise as you'll lead resolution of complex issues in both B2C and B2B environments. Responsibilities include diagnosing hardware/software problems...Senior$140k - $200k
Kennedy Jenks (KJ) is hiring a Senior Process Design Engineer (Technical Lead) to drive the growth and... ...this role you will lead complex process design efforts,... ...opportunity to make an impact on our projects, our clients... ...balances for projects. Support and direct bench and...SeniorWork at officeWork from home2 days per week$152.65k
...reinvest revenue into impact. CareMessage is... ...workflows with leading EHRs. This is... ...closely with senior engineers for... ..., and escalation. This is a highly... ...of connecting complex healthcare systems... ...commitment to supporting and fostering diversity... ...with our tech stack: JavaScript...Temporary workRemote workFlexible hours- ...Physician Assistant to join its Senior Living program in Oregon.... ...quality, compassionate care to complex, high-risk patients across... ...extensive training within a supportive, interdisciplinary team. The... ...opportunities for professional growth and impact on #J-18808-Ljbffr OptumSeniorRelocation package
$115k - $150k
...Retail Cloud Functional Lead / Senior Consultant, you will... ...be responsible for supporting Deloitte’s Application... ...teams, including escalating any matters that require... ...solve our clients' most complex challenges. This... ...purpose is to make an impact that matters for our...SeniorLocal areaRemote workVisa sponsorship- A premier general contractor in Oregon is seeking a Project Manager to oversee risk management, project delivery, and compliance in construction projects. The ideal candidate will have a Bachelor’s degree in Engineering or Construction Management and 5-10 years of relevant...SeniorFor contractors
- ...into enterprise-scale impact, pairing leading class engineering... ...you will serve as the senior practitioner-leader... ...scalingNavigate organizational complexity and influence to... ...and offshore supported engineers, owning execution... ...management, escalations and overall delivery...Local areaShift work
$189.2k - $372.9k
...At Deloitte, Lead Forward Deployed Engineers... ...enterprise-scale impact, pairing leading... ...will serve as the senior practitioner-leader... ...organizational complexity and influence to align... ...and offshore supported engineers, owning... ...resource management, escalations and overall delivery...Local areaVisa sponsorship$99k - $220k
...the semiconductor industry. The impact you’ll makeAs a Software Engineer at Lam in the Product Support group, you will be at the... ...ensure software readiness, resolve complex customer issues, and support... ...software applications, including escalation management, upgrades, patch...Local areaRemote workFlexible hours2 days per week3 days per week1 day per week$149k - $266.2k
...OverviewAutodesk is seeking a Senior Principal... ...Manager to lead security-focused technical... ...cadences, escalation paths, and stakeholder... ...decision-making across complex technical and... ...program mechanisms that support FedRAMP execution... ...leading high-impact, cross-functional...SeniorPermanent employmentFull timeFor contractorsWork at officeRemote work$97.02k - $163.03k
...the challenge of resolving complex problems with innovative solutions... ...leveled roles (I, II, III, Senior, Lead, etc.) new hires may be... ...for the role. The level may impact the salary range and these adjustments... ...company with a strong, supportive culture and plenty of career...SeniorMinimum wageFull timeLocal areaRemote workFlexible hours- ...just building better tech. We’re rewriting... ...About the Role:As a Senior Software Engineer II... ...platform. You’ll lead the design and delivery... ...team to tackle complex distributed data challenges... ...to ship high-impact work.What You Will... ...the team, and mentor/support other engineers...SeniorImmediate startRemote work
- ...skilled and motivated Senior Appian Developer to... ...Record Types that support business... ...writing and optimizing complex queries, joins, stored... ...Developer (ACD-201) or Lead Developer is highly... ...: "Atlas Tech has the culture, trust... ...to make a positive impact in your own community...SeniorWork at officeRemote work
$116.2k - $229.1k
...uniquely addresses the complexities of work, workforce, and... ...doAs a ServiceNow HRSD Senior Consultant you will be responsible for:Supporting ServiceNow HR Service Delivery... ...• Ability to lead projects or workstreams... ...purpose is to make an impact that matters for our people...SeniorLocal area$94.1k - $123.48k
...togetherFormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and... .... Everyone can make an impact here. Whether it's improving products, supporting customers, or positively... ...applications.Design, execute, and analyze complex application experiments to...Full timeLive inLocal areaRemote workWorldwideFlexible hoursShift workDay shift
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