Branch Associate

Branch Associate – Hourly – Non-Exempt – Store – Rev Date: 5.02.2025 – Reports to: Branch Manager A Branch Associate is a dedicated, customer‑focused team member who provides exceptional service and support at our branch location. The associate must possess strong product knowledge, excellent communication skills, and the ability to efficiently assist customers while maintaining branch operations to generate revenue. Essential Duties and Responsibilities Provide expert product knowledge to assist customers in person, over the phone, and via email, ensuring prompt solutions and increased sales. Deliver outstanding customer service through strong interpersonal skills and active listening. Safely handle and load products into customers’ vehicles for secure transport. Maintain a clean and organized store environment, including restocking, front‑facing, dusting, sweeping, and mopping. Perform accurate data entry and retrieval in the computer system (orders, transfers, quotations, inventory details, pricing). Clearly communicate company policies regarding purchases, returns, credit terms, and other relevant procedures. Conduct accurate cycle counts and inventory management as needed. Operate a forklift safely and efficiently. Build and maintain strong relationships with customers by providing after‑sales service, sharing promotions, and cross‑selling products. Perform other duties as requested, directed, or assigned. Required Competencies, Knowledge, Skills & Abilities Strong product knowledge with the ability to provide recommendations and solutions. Excellent communication and customer service skills. Strong written and verbal communication skills. Ability to multi‑task and work in a fast‑paced environment. Basic computer knowledge. Experience with data entry and inventory management systems preferred. Forklift certification and ability to maintain certification. Physical ability to lift and handle products safely. Education & Experience High School Diploma or General Education Degree (GED). One year HVAC industry experience. General knowledge of HVAC products preferred. Supervisory Responsibilities None. Physical Demands Required to lift up to 75 lbs. Regularly required to sit, stand, walk, bend, reach, twist, stretch, kneel, squat, push, pull, and move throughout the shift. Work Environment Location: Corpus Christi, TX. Background checks and drug tests required. Possess and maintain a valid driver’s license. Work will generally be performed in a retail environment. Exposure to warehouse/shop elements such as noise, dust, odors, fumes, and oils is possible. May be required to work hours other than the regular schedule. These statements are intended to describe the general nature and level of work to be performed and are not intended to be an all‑inclusive list of responsibilities and duties. #J-18808-Ljbffr