Billing & Accounts Receivable Specialist

Hybrid 3 days a week in Rochester, NY

Our client seeks a Receivable Representative to support active clients with past due balances, billing concerns, and account issues impacting payment. The role requires customer service, clear communication, problem-solving, and sound judgment to resolve outstanding balances while supporting long-term client relationships. The environment is fast-paced with a mix of client calls, account research, written communication, and follow-up. Call volume varies seasonally, ranging from approximately 20-30 inbound calls per day during slower periods to 50-80 during peak season. The schedule follows a hybrid pattern of Tuesday-Thursday onsite and Monday and Friday remote, with training Monday-Friday, 8:00am-5:00pm EST for about 2-4 weeks and an expected post-training shift of 11:00am-8:00pm EST.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $22.00 to $25.00/hr. w2

Responsibilities:

• Develop and maintain knowledge of products and systems to make accurate revenue decisions.
• Field and resolve client billing and service concerns.
• Work with active clients to understand circumstances surrounding past due balances.
• Balance customer service and collection effectiveness to mitigate risk and support revenue recovery and client retention.
• Negotiate solutions with clients, including payment arrangements within established guidelines.
• Handle client disputes using available resources and established standards.
• Partner with internal service and sales teams to research and resolve issues impacting payment.
• Research and analyze customer accounts and client circumstances to support problem solving and sound decisions.
• Exercise judgment in situations without a single prescribed solution.
• Maintain inbound and outbound call requirements to meet forecasted volumes and standards.
• Communicate with clients by phone and in writing and complete follow-up and administrative work.
• Handle daily payroll holds to ensure timely contact when past due balances are present.
• Navigate multiple systems and products to research issues and determine next steps.
• Adapt to changing priorities, processes, products, and business needs.
• Adhere to department policies and procedures.
• Participate in ongoing training to enhance product, systems, and job-related skills.
• Contribute to a collaborative, professional, and positive team environment.

Experience Requirements:

• Minimum of 3 years in customer service, finance, accounting, or payroll.
• Organization, communication, problem-solving, and decision-making skills.
• Comfort communicating directly with clients and handling difficult or sensitive conversations.
• Ability to evaluate situations that require judgment beyond a defined response.
• Ability to work effectively in a fast-paced, high-volume environment and manage multiple priorities.
• Strong interpersonal skills and collaborative approach with clients and internal teams.
• Microsoft Word, Excel, and Access knowledge preferred.
• Client-facing phone experience with inbound and outbound responsibilities preferred.
• Prior collections experience not required; customer-service approach expected.

Education Requirements:

• High School diploma required.

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