Case Manager II-III Intake, Screening, & Crisis [1254]

Job Description

Job Description

Position: Case Manager II-III Intake, Screening, & Crisis [1254]

Program: Amarillo, Texas – Intake, Screening, & Crisis

Salary: $43,305.60 - $46,009.60 Annually

Shift available: Full-time

At Texas Panhandle Centers (TPC), you’ll be part of a caring team dedicated to making lives better for over 10,000 individuals and families each year across the Texas Panhandle. As a non-profit, TPC provides a wide range of services from mental health and substance use support to intellectual and developmental disability care, empowering clients of all ages to achieve dignity and independence. With seven service centers located throughout the region, our staff work together with our clients to achieve our mission to create an accessible system of care that supports individual choice and truly make a difference. We invite you to join us in our vision of “Making Lives Better!”

Essential duties and responsibilities:

• Staff will maintain ethical and professional communications at all times using respectful Trauma-Informed Care language
• Provide initial screening and intake services for adult behavioral health clients. Conduct initial assessments to determine the person's eligibility and service needs.
• Conduct assessments in-person, over telehealth, and over the phone.
• Offer continuity of care, case management, and if licensed, counseling services to support client recovery.
• Collaborate with community partners and TPC team members to ensure access to supportive services. Work closely with clinical and administrative staff to ensure seamless delivery of services.
• Introduce clients to a range of services offered by our agency and facilitate access to these resources.
• Document all services accurately, with completion required within 48 hours of service delivery.

Maintain flexibility in therapeutic approaches using evidence-based practices.

• Implement person-centered approaches to empower clients in decision-making and goal setting.
• Utilize trauma-informed care principles to create a safe and supportive environment for clients.
• Contribute to a cohesive treatment team with a strong focus on teamwork and coordination of care.
• Assist in scheduling client appointments and follow-up services.
• Actively support the development and improvement of agency procedures.
• Perform other essential functions and tasks necessary to carry out the purpose of the position.
• Adheres to TPC Business Code of Conduct and reports concerns of ethical and/or business standards defined in the code if compromised

Required qualifications to be successful in the job:

• Bachelor’s degree from an accredited university with a major in psychology, sociology, social work, counseling, or other related human services field for QMHP credentialing
• For Case Manager II, minimum one (1) year of experience in behavioral health case management
• For Case Manager III, minimum two (2) years of experience in behavioral health case management
• Graduate work in a related field may be substituted for up to one (1) year of experience
• Strong organizational skills and attention to detail for timely documentation.
• Excellent verbal and written communication skills
• Ability to work effectively in a team oriented, collaborative environment
• Commitment to providing evidence-based care while using a trauma-informed and person-centered care
• Ability to build rapport quickly and effectively with individuals from diverse backgrounds
• Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA). Full statement under Informational Documents:
• Must have a valid Texas driver’s license and be insurable under agency vehicle policy
• Must be 18 years of age or older

Preferred qualifications to be successful in the job:

• Master's degree from an accredited university in social work, psychology, counseling, or related mental health field.
• Two years of behavioral health case management experience in a community mental health setting.

At TPC, passion and meaningful work are rewarded! We offer employees:

• Click here for TPC’s FY2026 Summary of Benefits
• 501(c)(3) designation – you can apply for the Public Service Student Loan Forgiveness
• Robust benefit offerings – Urgent Care visits for a low $10 co-pay, Medical, Dental, and Vision
• Employer paid life insurance (1.5 times employee’s salary)
• Staff automatically enrolled into a 457 Retirement Account at 1% of their annual salary. Employer match 1% higher than employee’s contribution up to 6% in the 403(b) or 457 Retirement Savings Plan
• Paid time off – PTO accrual, Holidays
• One (1) annual Mental Health Floating Holiday, one (1) annual Celebrate Diversity Floating Holiday, and one (1) annual A Day to Remember Floating Holiday available to staff after 90 days of employment
• Additional Supplemental Coverage available i.e. Disability, Accidental, Cancer, Critical Care, and Section 125 Flexible Spending Account Plan
• Teladoc – gives you or your immediate family members in the household access to a medical provider free of charge via telephone or video
• Employee Assistance Program (EAP) – gives you or your immediate family members in the household access to behavioral health, financial, and legal counseling in person or via telephone