Business Intelligence & Analytics Analyst

What we offer

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time-off and paid holidays
• Paid parental leave
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job Summary

The Business Intelligence & Analytics Partner supports SERVPRO's business leaders by translating business questions into actionable insights through data analysis, reporting, automation, and analytics solutions. This role combines hands on report and dashboard development with proactive business partnership-owning both the technical execution and the business context behind analytics work.

Success in this role is defined not only by high quality reports and dashboards, but by the ability to understand business objectives, anticipate needs, and deliver insights that inform decisions and drive measurable outcomes at scale.

You will

Business Partnership & Insight

• Partner closely with business leaders to understand goals, performance drivers, and decision needs.
• Clarify, refine, and elevate analytical requests to ensure focus on business value and impact.
• Proactively identify trends, risks, and opportunities using data-beyond explicitly requested work.
• Communicate insights clearly, emphasizing implications, trade offs, and recommended actions.
• Reporting, Dashboards & Automation
  • Design, build, and maintain reports, dashboards, and analytical assets to support operational and strategic decision making.
  • Develop automated reporting and scalable self service analytics where appropriate.
  • Ensure analytical solutions are accurate, intuitive, and aligned to enterprise definitions and standards.
  • Balance analytical rigor with speed based on business context and urgency.

Analytics Ownership & Collaboration

• Own analytics work end to end-from problem definition through delivery and adoption.
• Collaborate closely with data engineering, platform, and governance teams to ensure data quality and reliability.
• Participate in planning and prioritization discussions to align analytics work with enterprise priorities.
• Contribute to continuous improvement of analytics tools, standards, and best practices.

You have

• 3+ years of experience in business intelligence, analytics, data science, strategy, FP&A, consulting, or related roles.
• Prior experience operating in a data-rich, well-scaled organization (e.g., multi-location, high-transaction volume, or complex operating environment).
• Demonstrated history of partnering directly with business leaders and influencing decisions through analytics.
• Experience working with large, complex datasets and imperfect data is strongly preferred.
• Strong ability to connect data and analytics to business strategy, financial outcomes, and operational performance.
• Demonstrated experience building reports, dashboards, and automated analytics using modern BI platforms (e.g., Tableau, Power BI).
• Strong working knowledge of SQL and relational data concepts.
• Comfort operating in ambiguous environments with evolving requirements.
• Excellent analytical judgment, problem solving ability, and attention to detail.
• Clear, concise communication skills with both technical and non technical stakeholders.
• Ownership mindset with the confidence to challenge assumptions and raise the level of thinking.

Education

• Bachelor's degree with advanced coursework or degrees strongly preferred in Data Analytics, Data Science, Artificial Intelligence, Statistics, Economics, Computer Science, or a related quantitative field
• Candidates with a rigorous, analytics-focused academic background and demonstrated technical depth will be prioritized.

About SERVPRO

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status