IT Support Specialist I

Title: IT Support Specialist I Employee Classification: IT Support Specialist I Campus: University of North Texas - System Administration Division: SYS-Information Technology SubDivision-Department: SYS-Information Technology Department: SYS-Information Technology-925000 Job Location: Denton Salary: Commensurate with experience

FTE: 1.000000

Position Overview The IT Support Specialist I role works in support of the UNT System IT Service Desk and provides in‑person support to all UNT System staff as well as tier 2 and 3 support for the hourly service desk team and campus support teams. This role is responsible for supporting System IT Service Desk hourly staff in standard operating procedures and for creating and documenting new procedures. The specialist also provides software deployment using tools such as Microsoft Intune and JAMF. The IT Support Specialist I coordinates operational efforts with the Cybersecurity and IT Compliance (CITC) team, including desktop and application security. Minimum Qualifications Associate’s degree in a related field and one year of related computing work experience; or any equivalent combination of education, training and experience. Knowledge, Skills, & Abilities Prior experience with specific systems, equipment and software may be specified as needed by department. Knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in a distributed environment. Ability to operate computer keyboards and install computer hardware. Ability to assimilate, retain and utilize technical and applications‑oriented information. Preferred Qualifications Helpdesk experience. Computer hardware and software troubleshooting experience. Knowledge of Microsoft M365 applications. Job Duties Provide in‑person support for System IT Service Desk customers. Support all technology for System offices, conference rooms, and community space and maintain and support UNT System users at campus locations (Denton, Frisco, Dallas, Fort Worth) and executive offices in Fort Worth, Dallas and Austin. Work closely with Support Specialist II and Support Specialist III on daily priorities. Coordinate incidents and tasks with part‑time student staff. Review, process, coordinate and report System IT incident and request tickets. Coordinate with Cybersecurity and IT Compliance (CITC) on desktop and application security. Execute periodic project assignments. Assist with live streaming of quarterly Board of Regents meetings. Physical Requirements Communicating with others to exchange information. Environmental Hazards No adverse environmental conditions expected. Work Schedule Generally, M‑F, 8am – 5pm Driving University Vehicle Yes Security Sensitive This is a Security Sensitive Position. Benefits The University of North Texas System provides a comprehensive benefits package including medical, dental, life, retirement, paid time off, and a strong work/life balance. EEO Statement The University of North Texas System is firmly committed to equal opportunity and does not permit—or take actions to prevent—discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding. #J-18808-Ljbffr University of North Texas System