Desktop Support Specialist

Day Shift Monday - Friday 6:00 am to 4:30 pm PTO upon hire, Medical, Dental, and Vision Benefits are offered on the first day of the next month after hire, 401(K) after 6 months Job Summary Installs, configures and troubleshoots computer hardware, software and peripheral devices to ensure optimal performance for team members. Acts as the primary point of contact once a ticket is entered and assigned. Responsibilities and Duties To provide both technical and administrative support to ensure functionality and efficiency of computer and telecom systems. Assist with basic end user training for computers in Keel MW Region. Set up new user computer hardware & desk phones, sometimes assist with mobile phones if needed. Act as link between end users and higher-level support and vendors. Sometimes changes must be done during off hours and/or Sunday Maintenance window. Establishes and maintains an updated and accurate inventory listing of all company computers, software licenses, and other technical assets. Ticket Management and closure using Service Level Agreements (SLA) Observes and reports equipment performance deficiencies, coordinates repairs, and suggests replacements as needed. Imaging & deployment of new computers and assists with software upgrades. Prepares/performs various administrative reports/activities when asked. All other duties as assigned. Travel Requirements Travel between MW sites will be needed. Physical Requirements May be required to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel regularly. Lift up to 50 lbs. Work Environment Exposure is frequent to moving mechanical parts, airborne particles - eye protection is required, and fumes, machine vibration, and noisy conditions, high temperatures, and occasional to a restricted space work area. All Keel locations are tobacco free where appropriate. Relevance and Importance to Quality Objectives Keel is committed to continually improve effectiveness and awareness; this is communicated to all team members to ensure everyone is aware of: the quality policy relevant quality objectives their contribution to the effectiveness of the quality management system, including the benefits of improved importance the implications of not conforming with the quality management system requirements relevant quality management system documented information and changes thereto their contribution to product or service conformity their contribution to product safety the importance of ethical behavior Requirements Technical Knowledge of windows OS, Microsoft Office Suite, Active Directory and remote support. Perform duties with little to no supervision. Resolve tickets in a timely manner and/or escape as needed. Assist Support Desk & higher level engineers with testing. Assist with Desktop imaging, patching, firmware & bios updates. Ability to perform installation and service of low voltage cabling for small jobs. Occasional afterhours, evenings and weekend work required. Strong analytical and problem-solving skills. Ability to learn new technologies quickly. Effective communication and teamwork. Writes clear documentation. Focus on improving efficiency and reducing costs. Requires a minimum of 2 years of related IT experience CompTIA A+ certification Additional certifications (Network+, Security+, etc.) are a plus EEO STATEMENT KEEL is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected status. We believe in fostering a workplace that values diversity and promotes equity and respect for all. The job requirements are subject to change to reasonably accommodate qualified disabled individuals. #J-18808-Ljbffr